Digital UX Lead

We're looking for a Digital UX Lead who brings warmth, curiosity and collaborative energy to shaping the lean UX practices behind our digital products. In this hands-on role, you'll guide thoughtful research, empower cross-functional teams and help create digital experiences that feel intuitive, human and supportive for millions of people across and our customer apps.

• Gently lead end-to-end UX and research projects, keeping work focused, lean and purpose-driven

• Nurture lean UX and research practices, enabling quick learning and confident, customer-led decisions

• Shape discovery activities - interviews, desk research, benchmarking, journey mapping to surface opportunities with clarity

• Guide qualitative and quantitative research to ensure insights are meaningful, inclusive and actionable

• Partner with Product Managers to craft thoughtful hypotheses and prioritised improvements

• Collaborate closely with the Product Design Lead to create seamless, human-centred digital journeys

• Champion insight storytelling through supportive workshops, narratives and clear reporting

• Use AI and automation with care to accelerate synthesis, ideation and exploration

• Foster accessibility, inclusivity and high-quality research throughout

• Mentor and develop a small team, creating a safe, encouraging space for growth

Are we the perfect match?

• 10+ years in UX and research for consumer digital products, including hands-on leadership

• Experience using AI or automation in research and design thoughtfully

• Strong grounding in discovery, framing and insight generation

• Proven ability to deliver research that shapes design and drives impact

• Confidence in lean UX and lean research approaches

• Strength in analysis, synthesis and translating complexity into clarity

• Collaborative and empathetic partnering across Product, Engineering, Data and Design

• Leadership style rooted in inclusion, encouragement and shared success

It would be great if you had

• Experience guiding multi-disciplinary teams through discovery

• Expertise in storytelling through insight-led narratives

• Familiarity with accessible design and inclusive research

• Comfort navigating ambiguity with openness and calm

• A nurturing approach to coaching, mentoring, and team development

Here's what else you need to know

• Role may close earlier due to high applications.

• Competitive salary

• Location – London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB - with travel to our other sites when required.

• Excellent parental leave allowance.

• Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds

• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings

• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you

• Inclusive & Diverse - We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture

• Support at Every Stage of Life - We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone

• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process

• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way

• For all successful candidates.  Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider