Helpdesk Administrator

3 days ago


Milton Keynes, Milton Keynes, United Kingdom Parkside Recruitment Full time

Helpdesk Administrator

FTC - 6 months

Hybrid Working

About the Role

We are looking for a
Helpdesk Administrator
to join our client's support team in Milton Keynes. This is a important role responsible for providing first-class customer administration support and ensuring smooth coordination between engineers, customers, and internal teams.

Key Responsibilities

  • Provide first-line customer support via phone and email
  • Log all job details into the IT system accurately
  • Plan and schedule engineers' routes in line with SLA requirements
  • Liaise with engineers, parts dispatch, and support teams
  • Confirm job completions and provide updates to customers
  • Maintain accurate records and documentation

Key Capabilities:

  • Initiative and proactive problem-solving
  • Ability to learn quickly
  • Assertiveness and confidence in communication
  • Strong interpersonal and teamwork skills

What We Offer

  • Competitive salary of £28,000 – £30,000k
  • Structured training and ongoing support
  • Opportunity to progress within a growing organisation
  • A collaborative and supportive work environment

Important Information

All candidates will undergo a full screening and referencing process, including verification of 10 years' employment history with no gaps. Candidates with a CCJ, IVA, bankruptcy, or criminal record will not be considered.


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