Central Operations Manager

1 day ago

Milton Keynes Village, Milton Keynes, United Kingdom Arcus FM Full time

Why Join Us:

The Central Operations Manager is the operational backbone for the key client account, supporting all Integrated Facilities Management (IFM) service lines—soft and hard services—across the estate. This role ensures compliance, efficiency, and profitability through process ownership, system optimisation, and team leadership. The role also owns the relationship with functional teams on systems and technology used across the account, ensuring processes are mapped and technology is leveraged effectively.

About the Job:

Leadership & Team Management

Manage a team of Contract Support professionals responsible for:

  • Compliance monitoring and documentation.
  • Billing accuracy and Work in Progress (WIP) management.
  • SLA/KPI tracking and reporting.
  • PPM scheduling and vendor bookings.
  • Data analysis and insights generation.
  • Liaison with Central Helpdesk.
  • Resilience planning and contingency support.

Act as the go-to person for all processes on the account.

IFM Service Line Support

Provide operational oversight across all IFM service lines (soft and hard services & Safety).

Ensure seamless coordination and delivery across the client estate.

Systems, Technology Ownership & Digital Tools

Own the relationship with functional teams for all systems and technology used on the account. Ensure all processes are mapped and technology is utilised appropriately.

Drive system developments and continuous improvements.

Champion automation and process efficiency using low-code tools such as Smartsheet, Power BI, SharePoint, DocuSign.

Develop dashboards, reporting tools, and automated workflows.

Financial Governance

Liaise with the Finance Manager to ensure adherence to the cost model.

Support efficient operations to drive profitability.

Work tactically with the supply chain on rate cards, pricing, and system usage.

Compliance & Process Ownership

Ensure all processes are followed consistently across service lines.

Maintain accurate records for audits and governance.

Advocate for lean, simple, and fast processes aligned with organisational values.

To be successful you will have::

Specific Qualifications:

  • Business Administration at ILM level 3 qualification (or equivalent experience).

Knowledge and Experience:

  • Proficiency in Smartsheet, Excel, DocuSign, Power BI, and SharePoint.
  • Strong understanding of CMMS platforms and related systems.
  • Background in IFM contract support functions.
  • Experience in helpdesk or contact centre operations within IFM.
  • Leadership Experience:
  • Previous experience as a team leader or managing a support team.

Skills & Competencies

  • Strong organisational and planning skills.
  • Excellent stakeholder engagement and communication.
  • Financial acumen and understanding of cost models.
  • Ability to lead process improvement and automation initiatives.

KPIs

  • Compliance and SLA/KPI performance.
  • Accuracy and timeliness of CMMS data and workflows.
  • Billing and WIP accuracy.
  • Successful implementation of automation projects.
  • Stakeholder satisfaction and engagement.

  • Central Operations Manager

    1 day ago

    Milton Keynes, Milton Keynes, United Kingdom Arcus FM Full time

    Why Join UsThe Central Operations Manager is the operational backbone for the key client account, supporting all Integrated Facilities Management (IFM) service lines—soft and hard services—across the estate. This role ensures compliance, efficiency, and profitability through process ownership, system optimisation, and team leadership. The role also owns...

  • Central Relationship Manager

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Allica Bank Full time £45,000 - £76,000 per year

    About Allica BankAllica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected...

  • Data Manager

    1 day ago

    Milton Keynes Village, Milton Keynes, United Kingdom Arcus FM Full time

    Why Join Us:This role plays a critical part in ensuring the integrity of our data ecosystem—supporting accurate reporting, enabling actionable insights, and underpinning strategic decision-making. If you're passionate about structured, high-quality information and understand the operational realities of Facilities Management and engineering, this is an...

  • Performance & Integration Manager

    1 day ago

    Milton Keynes Village, Milton Keynes, United Kingdom Arcus FM Full time

    Why Join Us:We are seeking a strategic and forward-thinking leader to develop and execute a 5-year data and technology roadmap for a key client, driving operational efficiency through smart use of data, systems, and digital tools, ensuring alignment across asset management, operations, and supply chain.About the Job:Strategic Technology PlanningDevelop and...

  • Roving Facilities Manager

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Compliance Manager - Facilities Management Full time £40,000 - £44,000 per year

    We are currently recruiting on behalf of a niche property managing agent who are looking to add a Roving Facilities Manager to their team. Potential candidates will lead the delivering high quality facilities management service for the benefit of clients and occupiers across a portfolio of retail assets across Greater London.Responsible for the recruitment...

  • Soft Services Operations Director

    1 week ago

    Milton Keynes Village, Milton Keynes, United Kingdom Arcus FM Full time £60,000 - £90,000 per year

    Why Join Us:Join Arcus FM as our Soft Services Operations Director, leading the delivery of exceptional workplace and soft services across a major multi-site integrated facilities management contract. You'll ensure operational excellence across cleaning, waste, hygiene, pest control, window cleaning, grounds maintenance, and front-of-house — driving...

  • Operations Manager

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom SUNFISH ONLINE LIMITED Full time £45,000 - £60,000 per year

    Operations Manager (Compliance & Quality Systems) Hybrid – Milton Keynes / Remote (UK) Permanent | Full-time Digital Change Consultancy | ISO 9001 & Operational ExcellenceJoin Sunfish Online, a growing digital change consultancy, as our new Operations Manager. Lead our ISO 9001 and compliance frameworks, streamline operations, and help shape the...

  • Operations Manager

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Certain Advantage Full time £40,000 - £60,000 per year

    Operations Manager – Industry Smart MeteringCertain Advantage are recruiting on behalf of our Energy/Utilities client in Milton Keynes for an Operations Manager with demonstrable experience managing multi-functional teams including B2B utilities and registration/metering services.Knowledge of a Utilities CIS (strong preference for Junifer), experience of...

  • Cloud Operations Team Leader

    3 days ago

    Milton Keynes, Milton Keynes, United Kingdom Big Red Recruitment Full time £70,000 - £80,000 per year

    Are you an experienced cloud operations engineer ready to lead critical infrastructure for a growing SaaS business?You'll be joining a well-established software provider serving the higher education sector, trusted by institutions around the world to deliver critical platforms. As the business scales internationally, you'll take ownership of the cloud...

  • Area Sales Manager | Central | 1491

    3 days ago

    Milton Keynes, Milton Keynes, United Kingdom CPJ Recruitment Full time £35,000 - £40,000 per year

    Market leading | career prospects | industry best trainingArea Sales Manager - Commodity building productsArea: CV NN MK LU AL HP OX GL SNThe Role of Area Sales Manager This field / home based account management role.As an Area Sales Manager, you will be responsible for building relationships with existing customers within the Builders Merchant / Wholesaler...