Helpdesk Agent

2 days ago

Milton Keynes, United Kingdom Halo Resourcing Ltd Full time

Helpdesk Agent

Salary : Up to £23,713

Linford Wood, Milton Keynes

Hours As a Helpdesk Agent, you'll work on one of two shift patterns - Monday to Friday, 7am - 4pm or 9am - 6pm including every other weekend (Saturday and Sunday - You'll get two days off mid week when you work a Saturday and Sunday).

We're recruiting Helpdesk Agents to join a leading family run company within the maintenance and facilities management industry, based in Linford Wood.

In this role, you'll be working at the beginning of the Customer’s journey, using your excellent customer service skills to identify their requirements.

As a Helpdesk agent, you play a pivotal part in making the customer's experience a good one and no two days are the same

You'll soon find that you're working in an engaging, diverse and friendly office environment supported by a company that cares for its employees and is led by a team who understands the importance of personal development and recognising their staff.

**Responsibilities**:

- Handling customer calls, managing expectations and resolving any issues ensuring a right-first-time resolution
- Manage workflow and administrative tasks in line with client SLA’s
- Use appropriate questioning and listening skills to identify and offer solutions to customers
- Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer Experience.
- Take proactive steps to positively impact Contact Centre targets

Skills and experience
- Strong verbal and written communication skills
- 2 years or more experience working in a customer service environment

BenefitsPension contributionHealthcare and life assurance planAccess to Perkbox benefitsFree parking

**Job Types**: Full-time, Permanent

**Salary**: £22,700.00-£23,700.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person

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