Complaints & Feedback Case Officer

7 days ago

Kirkby in Ashfield, Nottinghamshire, United Kingdom LIBERTY Full time £27,500 - £35,000 per year

Liberty has an exciting opportunity for a Complaints & Feedback Case Officer to join our team in Knowsley. You will be working on a part time, permanent basis, working 20 hours per week, working 4 hours a day Monday to Friday between the hours of 9am & 5pm. You will receive a salary of £27,185 pro rata per annum Plus benefits

We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. The Liberty Group is passionate about housing maintenance and development, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

The strength of our organisation lies in the quality of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector.

Responsibilities for this Complaints & Feedback Case Officer will include:

  • First and main point of contact for tenants and customers in relation to
  • complaints & compliments
  • Ensure effective communication
  • Focus on resolution of complaints within given timescales
  • Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
  • Provide regular, accurate and timely reports
  • Ensure all customer feedback is collated and that intelligent analytical approach is adopted

What we are looking for in our ideal Complaints & Feedback Case Officer:

GCSEs/ equivalent in Maths & English, served a recognised apprenticeship/ appropriate trade qualification. Evidence of Continual Professional Development in Customer Services. Recognised housing qualification & knowledge of relevant housing legislation (Desirable).

We offer a range of benefits for a rewarding career including though not limited to:

  • Pension scheme
  • 23 days holiday plus bank Holidays
  • Discounted gym memberships
  • Discounts and savings on travel, hotels, shopping, holidays and restaurants
  • Cycle to Work scheme
  • Life Insurance
  • Smart Health (including round the clock access to 24/7 UK-based GPs)
  • Medicash Health Plan
  • Death in Service Payment

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

Please note, only candidates who have the right to work in the UK will be considered for this vacancy.

If you have the desire to work in a busy and high performing team, why not join us as our Complaints & Compliments Case Officer, click "apply" below – we want to hear from you

Click "Apply" below to join Liberty as our Complaints & Feedback Case Officer. We look forward to hearing from you Apply Today

Closing Date: 18th November 2025 (We may close early due to high demand)

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