Complaints Officer

1 week ago

Kirkby in Ashfield NG, United Kingdom BRACKENBERRY INTERIMS Full time £28,849 - £37,808 per year

We are working closely alongside with a local authority in Ashfield to assist with the appointment of a Complaints Officer on a 6.5-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £24.04- £31.09 per hour

Summary:

We are seeking a Complaints Officer - Housing to join a local authority housing team in Kirkby in Ashfield. This vital role is responsible for the efficient and effective management of the council's housing-related complaints and expressions of dissatisfaction across various service areas. The successful candidate will ensure all complaints are handled in strict adherence to the Housing Ombudsman Service's Complaint Handling Code and the Council's internal policy/procedure. The officer will be key in the end-to-end complaints process, from acknowledgement and investigation support through to response drafting, record keeping, and implementing learning outcomes.

Responsibilities:

  • Acknowledge complaints promptly and formally in writing, adhering to set timescales.
  • Support with the collation and review of information relating to expressions of dissatisfaction and formal complaints.
  • Draft detailed complaint investigation notes to ensure a clear and accurate record of the process.
  • Ensure that all complaints are handled in full alignment with the Housing Ombudsman Service's Complaint Handling Code and Ashfield District Councils complaints policy/procedure.
  • Assist in maintaining accurate and comprehensive complaint records across all stages of the process.
  • Support with the implementation of complaint learning outcomes, recommendations, and orders to drive service improvement and prevent recurrence of issues.

Essentials:

  • Proven knowledge of handling complaints specifically within a social housing environment (e.g., local authority or housing association).
  • Demonstrated experience in a role involving detailed collation, review, and summarisation of complex information.
  • Excellent written communication skills for drafting professional and clear correspondence, including formal responses and detailed notes.
  • Proficiency in IT skills (e.g., Microsoft Office Suite and complaints management software/databases) for maintaining accurate records and producing reports.

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Job Type: Full-time

Pay: £25.04-£32.09 per hour

Expected hours: 37 per week

Benefits:

  • Flexitime
  • Work from home

Experience:

  • Complaint handling: 1 year (required)
  • Complaint handling in Public Sector: 1 year (required)
  • Microsoft Office: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: Hybrid remote in Nottinghamshire, NG178DA

  • Complaints Officer

    1 week ago

    Kirkby-in-Ashfield, United Kingdom Job Switch Full time

    Complaints Officer - Kirkby in Ashfield, England, United Kingdom Role is office based at Kirkby in Ashfield and will support the investigation, acknowledgement and response to complaints across various service areas. Responsibilities Assist with the collation and review of information relating to expressions of dissatisfaction Acknowledge complaints in...

  • Complaints Officer

    1 week ago

    Kirkby in Ashfield, United Kingdom i-Jobs Full time

    Complaints Officer Location: Ashfield District Council, Urban Road, Kirkby, Nottingham, NG178DA Start Date: ASAP                                                Contract Duration: 6+ Month Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £ 25.04 per hour Job Ref: OR16890 Job...

  • Complaints & Feedback Case Officer

    7 days ago

    Kirkby in Ashfield, Nottinghamshire, United Kingdom LIBERTY Full time £27,500 - £35,000 per year

    Liberty has an exciting opportunity for a Complaints & Feedback Case Officer to join our team in Knowsley. You will be working on a part time, permanent basis, working 20 hours per week, working 4 hours a day Monday to Friday between the hours of 9am & 5pm. You will receive a salary of £27,185 pro rata per annum Plus benefitsWe are an experienced and...

  • Complaints & Compliments Case Officer

    1 week ago

    Kirkby in Ashfield, Nottinghamshire, United Kingdom LIBERTY Full time £27,500 - £42,000 per year

    Liberty has an exciting opportunity for a Complaints & Compliments Case Officer to join our team in Knowsley. You will be working on a full-time, permanent basis, working 20 hours per week, working 4 hours a day Monday to Friday between the hours of 9am & 5pm. You will receive a salary of £27,185 pro rata per annum Plus benefitsWe are an experienced and...

  • Complaints Officer Housing

    3 days ago

    Sutton-In-Ashfield NG, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £25,000 - £35,000 per year

    6 months contract with a Local AuthorityJob Summary:Ashfield District Council is seeking an experienced Complaints Officer (Housing) to join the Housing Management team on a temporary basis.The successful candidate will be responsible for managing and responding to housing-related complaints in accordance with the Housing Ombudsman Service's Complaint...

  • Complaints Officer

    2 weeks ago

    Nottingham NG, United Kingdom Clever Park Full time £52,000 - £66,848 per year

    Assist with the collation and review of information relating to expressions of dissatisfactionTo acknowledge complaints in writingTo support with the drafting of complaint responsesTo support with the drafting of complaint investigation notesTo ensure that complaints are handled in line with the Housing Ombudsman Service's Complaint Handling Code and the...

  • Compliments & Complaints Case Officer

    2 weeks ago

    Kirkby, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for a Compliments & Complaints Case Officer to join our team, based in the North West region (Knowsley). You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £23,000 per annum Plus Benefits. The strength of our organisation lies in the quality of the...

  • Housing Officer

    3 days ago

    Kirkby in Ashfield NG, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £25,000 - £40,000 per year

    5 Month Contract With A local AuthorityJob PurposeTo provide a high-quality, customer-focused housing management service to tenants, leaseholders, and applicants within the Ashfield district. The postholder will manage a defined patch, dealing with all aspects of tenancy and estate management, ensuring homes and neighbourhoods are safe, well-managed, and...

  • Senior Technical Officer

    11 hours ago

    Kirkby, United Kingdom Anderson Scott Solutions Full time

    Senior Technical Officer Liverpool £32k Hours 7.30am – 16.00pm / 8.00am – 16.30pm A leading European Food Group is looking to recruit an experienced Senior Technical Officer to join its well-established team. Established in 1972, my client has grown into one of Europe’s leading businesses, dedicated to sourcing, blending and packing high quality,...

  • Tenancy Support Officer

    2 weeks ago

    Sutton-in-Ashfield, United Kingdom Job Switch Ltd Full time

    Job Description: Main Purpose of Job: To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management. Responsible to:Tenancy Services Team Leader Key relationships/Functional links with: Tenants and residents of the Council Staff within the housing section including...