Complaints Officer Housing

2 days ago

SuttonInAshfield NG, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £25,000 - £35,000 per year

6 months contract with a Local Authority

Job Summary:

  • Ashfield District Council is seeking an experienced Complaints Officer (Housing) to join the Housing Management team on a temporary basis.
  • The successful candidate will be responsible for managing and responding to housing-related complaints in accordance with the Housing Ombudsman Service's Complaint Handling Code and the Council's internal procedures.
  • This role involves investigating, drafting responses, maintaining accurate records, and supporting service improvements through complaint learning outcomes.

Key Duties/Accountabilities (Sample):

  • Collate and review information relating to expressions of dissatisfaction and formal complaints.
  • Acknowledge complaints in writing and ensure responses are handled within agreed timescales.
  • Draft complaint responses and investigation notes in line with Council policy and the Housing Ombudsman Code.
  • Support the preparation of complaint documentation for submission to the Housing Ombudsman Service.
  • Maintain accurate and up-to-date complaint records and data logs.
  • Assist with the implementation of complaint learning outcomes, recommendations, and service improvements.
  • Work collaboratively with housing teams and other departments to resolve complaints effectively.
  • Ensure all information is handled confidentially and in compliance with data protection and Council standards.

Skills/Experience:

  • Proven experience in complaint handling or case management, ideally within social housing or local government.
  • Good understanding of the Housing Ombudsman Service's Complaint Handling Code.
  • Strong written and verbal communication skills, with the ability to produce clear, professional correspondence.
  • Excellent analytical, problem-solving, and investigation skills.
  • Proficient in Microsoft Office applications and confident using housing management or CRM systems.
  • Ability to manage a busy workload, prioritise tasks, and meet deadlines.
  • Strong attention to detail and commitment to accuracy in record-keeping.
  • Ability to handle sensitive issues with discretion and professionalism.
  • Team player with a proactive and customer-focused approach.

Additional Information:

  • The closing date: 14/11/2025.
  • Location: Ashfield District Council, Urban Road, Kirkby in Ashfield, Nottinghamshire, NG17 8DA.
  • Hours: 37 hours per week, Monday to Friday (flexible hours between 8:00 am and 5:00 pm).

  • Complaints Officer

    1 week ago

    Kirkby in Ashfield NG, United Kingdom BRACKENBERRY INTERIMS Full time £28,849 - £37,808 per year

    We are working closely alongside with a local authority in Ashfield to assist with the appointment of a Complaints Officer on a 6.5-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.Rate of Pay: £24.04- £31.09 per hourSummary:We are seeking a Complaints Officer - Housing to join a...

  • Complaints Officer

    1 week ago

    Kirkby-in-Ashfield, United Kingdom Job Switch Full time

    Complaints Officer - Kirkby in Ashfield, England, United Kingdom Role is office based at Kirkby in Ashfield and will support the investigation, acknowledgement and response to complaints across various service areas. Responsibilities Assist with the collation and review of information relating to expressions of dissatisfaction Acknowledge complaints in...

  • Complaints Officer

    1 week ago

    Kirkby in Ashfield, United Kingdom i-Jobs Full time

    Complaints Officer Location: Ashfield District Council, Urban Road, Kirkby, Nottingham, NG178DA Start Date: ASAP                                                Contract Duration: 6+ Month Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £ 25.04 per hour Job Ref: OR16890 Job...

  • Housing Officer

    2 days ago

    Kirkby in Ashfield NG, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £25,000 - £40,000 per year

    5 Month Contract With A local AuthorityJob PurposeTo provide a high-quality, customer-focused housing management service to tenants, leaseholders, and applicants within the Ashfield district. The postholder will manage a defined patch, dealing with all aspects of tenancy and estate management, ensuring homes and neighbourhoods are safe, well-managed, and...

  • Complaints Officer

    2 weeks ago

    Nottingham NG, United Kingdom Clever Park Full time £52,000 - £66,848 per year

    Assist with the collation and review of information relating to expressions of dissatisfactionTo acknowledge complaints in writingTo support with the drafting of complaint responsesTo support with the drafting of complaint investigation notesTo ensure that complaints are handled in line with the Housing Ombudsman Service's Complaint Handling Code and the...

  • Complaints & Compliments Case Officer

    7 days ago

    Kirkby in Ashfield, Nottinghamshire, United Kingdom LIBERTY Full time £27,500 - £42,000 per year

    Liberty has an exciting opportunity for a Complaints & Compliments Case Officer to join our team in Knowsley. You will be working on a full-time, permanent basis, working 20 hours per week, working 4 hours a day Monday to Friday between the hours of 9am & 5pm. You will receive a salary of £27,185 pro rata per annum Plus benefitsWe are an experienced and...

  • Complaints & Feedback Case Officer

    7 days ago

    Kirkby in Ashfield, Nottinghamshire, United Kingdom LIBERTY Full time £27,500 - £35,000 per year

    Liberty has an exciting opportunity for a Complaints & Feedback Case Officer to join our team in Knowsley. You will be working on a part time, permanent basis, working 20 hours per week, working 4 hours a day Monday to Friday between the hours of 9am & 5pm. You will receive a salary of £27,185 pro rata per annum Plus benefitsWe are an experienced and...

  • Housing Officer

    2 weeks ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom Ashfield District Council Full time £32,061 - £34,233 per year

    Ashfield District Council have an exciting opportunity for a Housing Officer to join the team based in Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £32,061 - £34,433 per annum.We are looking for three experienced Housing Officers to join our Housing Management Team,...

  • Housing Surveyor

    11 hours ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom Ashfield District Council Full time

    Ashfield District Council have an exciting opportunity for a Housing Surveyor to join the team based in Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £32,061 - £34,434 per annum.We are seeking two skilled and motivated Housing Repairs Surveyors to join our Responsive &...

  • Housing Surveyor

    3 weeks ago

    Sutton-in-Ashfield, United Kingdom Ashfield District Council Full time

    Ashfield District Councilhave an exciting opportunity for aHousing Surveyor to join the team based inAshfield . You will join us on afull time, permanent basis (37 hours per week)and in return, you will receive a competitive salary of£32,061 - £34,434 per annum. We are seeking two skilled and motivated Housing Repairs Surveyors to join our Responsive &...