Compliments & Complaints Case Officer

2 weeks ago


Kirkby, United Kingdom Liberty Full time

Liberty has an exciting opportunity for a Compliments & Complaints Case Officer to join our team, based in the North West region (Knowsley). You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £23,000 per annum Plus Benefits.

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. The Liberty Group is passionate about housing maintenance and development, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

**Responsibilities for this Compliments & Complaints Case Officer will include**:
First and main point of contact for tenants and customers in relation to

complaints & compliments

Ensure effective communication

Focus on resolution of complaints within given timescales

Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process

Provide regular, accurate and timely reports

Ensure all customer feedback is collated and that intelligent analytical approach is adopted

**What we are looking for in our ideal Compliments & Complaints Case Officer**:
GCSEs/ equivalent in Maths & English, served a recognised apprenticeship/ appropriate trade qualification. Evidence of Continual Professional Development in Customer Services. Recognised housing qualification & knowledge of relevant housing legislation (Desirable).

We offer a range of benefits for a rewarding career including though not limited to:

- Pension scheme
- 23 days holiday plus bank Holidays
- Discounted gym memberships
- Discounts and savings on travel, hotels, shopping, holidays and restaurants
- Cycle to Work scheme
- Life Insurance
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Medicash Health Plan
- In addition to the above, at Liberty _we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards_, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required._

If you have the desire to work in a busy and high performing team, why not join us as our Compliments & Complaints Case Officer, click “apply” below - we want to hear from you

Liberty is committed to achieving equal opportunities in employment.



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