Business Development Manager

About NACD

NACD has been a trusted name in security and communications for over 20 years. Based in Hemel Hempstead, we pride ourselves on delivering excellence, innovation, and customer satisfaction.

Following significant growth and expansion in recent years, now is an exciting time to join our team. Your skills and expertise will play a vital role in driving our continued success as we expand into new markets, launch innovative products, and strengthen client partnerships throughout 2025 and beyond.

The role: Business Development Manager - Retrofit

Are you passionate about driving growth and innovation in electronic security solutions? NACD is seeking a dynamic Business Development Manager to lead the charge in upgrading and modernizing security systems across our installed base and third-party sites, with a primary focus on Social Housing portfolios.

Key Responsibilities

· Identify and prioritize upgrade opportunities within existing customer portfolios, especially in social housing and commercial sectors.

· Work cross‑functionally with Commercial, Technical, Operations, Quality & Compliance and Finance.

· Conduct site walk-throughs, client meetings, and product demonstrations to understand customer needs and shape tailored solutions.

· Lead negotiations, manage commercial terms, and drive projects from proposal to close.

· Ensure seamless handover to project delivery teams and maintain executive sponsorship throughout key milestones.

· Uphold NACD's standards for governance, compliance, and reporting.

· Model NACD behaviours: safety‑first, integrity, accountability, collaboration and continuous improvement.

About You

· 5+ years' experience in B2B sales for electronic security or building technologies, with a focus on upgrades/retrofits.

· Strong knowledge of access control, door entry/intercom, CCTV/VMS, and networking fundamentals.

· Familiarity with NSI/NACOSS and BAFE standards.

· Excellent commercial acumen, CRM proficiency, reading drawings.

· Full UK driving license.

· Exceptional communication, negotiation, and relationship-building skills.

· A collaborative, accountable, and customer-centric mindset.

· IT proficiency

· Technical acumen: Understanding client requirements and proposing solutions

Additional Skills & Competencies

· Strategic and Analytical Skills.

· Market research and trend analysis.

· Identifying new business opportunities and growth areas.

· Strategic planning and positioning.

· Interpersonal and Communication Skills.

· Building relationships with clients, partners, and internal teams.

· Negotiating contracts and terms.

· Leading presentations and client meetings.

· Operational and Organisational Skills.

· Managing bids and proposals.

· Coordinating with operations, Compliance, finance, and logistics.

· Training and mentoring team members.

· Digital and Commercial Awareness.

· Proficiency in NACD's CRM (Odoo), ERP platform, and digital marketing tools.

· Commercial acumen and goal orientation.

What We Offer

• Competitive salary (£40 - £45k based on experience)
• Sales Commission Structure
• Company pension scheme
• Company car available after probation pass
• Free on-site parking
• Free annual flu jabs
• Supportive environment with genuine career progression

Working Hours: Monday to Friday, 08:30–17:30 (flexibility required to meet project demands).

Join Us

At NACD, you'll be part of a collaborative team at the forefront of the security industry. We invest in our people, value your ideas, and offer the opportunity to grow both professionally and personally.

If you're ready for your next challenge as a Business Development Manager - Retrofit, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Benefits:

• Company pension
• Free flu jabs
• On-site parking

Ability to commute/relocate:

• Hemel Hempstead HP2 7YJ: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person