1st Line OSM Contact Centre Agent

2 weeks ago

London, Greater London, United Kingdom Fujitsu Full time £40,000 - £60,000 per year

1st Line OSM Contact Centre Agent - Shift 24x7

London - FULL TIME ON SITE

The schedule consists of three 11-hour day shifts, followed by three 11-hour night shifts, and then six days off.

We are looking for a 1st Line OSM Contact Centre Agent. Your role will involve assisting high profile user community via incident logging application. Security Cleared 1st Line OSM Contact Centre Agent required for high level government account. Flexibility to carry out shift work if requested. Based in London, you will be provided with legacy infrastructure training.

Your role will involve

Flexibility to carry out shift work if requested. Based in central London you will be provided with legacy infrastructure training but the below skills would also be desirable:

  • Windows Server 2008/2012 Exchange 2010/2013
  • VMWare and Knowledge of Server infrastructure
  • VMware Technologies

Core Windows 2008/2012 Server Technology including in depth knowledge of at least 3: 

  • Understanding of GPO and Active Directory 
  • Active Directory 
  • User Account Management 
  • Analysis of Windows 
  • Log Files 
  • WIN7 Workstations

Your experience

  • Demonstrable problem solving and analytical skills
  • Effective inter-personal skills 
  • Customer service orientation 
  • Ability to work alone whilst under pressure 
  • Enthusiastic team player 
  • Flexible, adaptable & customer-orientated 
  • Ability to perform known, existing implementation solutions.

Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Line Support.

Your benefits:

  • 25 Days annual leave plus public holidays (3 flexible)
  • Pension – Double matching contributions of up to 10%
  • Life assurance
  • Companywide incentive plans
  • Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
  • Perks at work – employee discounts
  • Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of one stages of interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion. 

#LifeatFujitsu

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#Defence

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