1st Line IT Service Desk Technician

Be the go-to person for IT support in our London office
We're looking for a proactive and customer-focused
1st Line IT Service Desk Technician (Office Support)
to join our growing IT team on a permanent basis. In this role, you'll be the first point of contact for colleagues, providing hands-on support, troubleshooting issues, and ensuring smooth escalation when needed.

We're looking for someone who loves solving problems and isn't afraid to go the extra mile to get things done. In return, you'll join a supportive, hardworking team where your ideas and efforts really make a difference. Plus, you'll be part of a firm that empowers their people at every stage to grow their skills and deepen their expertise.

Take a look at how some of our IT Service Desk Technicians sum up their experience:

"When speaking with staff who are having an IT issue – they are always very polite and grateful. It is great how much support you receive from your managers and colleagues. They are always very happy to give advice or help in any way they can.'
' Phillip, 1st Line Triage Technician.

"I started my journey as an IT apprentice and worked my way up to the 2nd line team. This role has been incredible for building my skills and boosting my confidence. The best part? Everyone here is committed to helping you succeed and grow your career"
James, 1st Line Service Desk Technician.

About You
To be successful as our
1st Line IT Service Desk Technician (Office Support)
, you will need to demonstrate the following:

• Experience of delivering excellent customer service and enjoyment in communicating with people of all levels
• Excellent 1st Line diagnostic skills, ideally in a professional services environment.
• Working knowledge of Microsoft desktop and server technologies.
• The ability to remain calm under pressure whilst maintaining a good eye for detail and strong time management skills
• Willingness to learn and a keen interest in IT and technology

The role is based on-site at our London office 5 days a week. As a requirement for this role, we're looking for someone who has flexibility for 7 hour shifts between the hours of 8am-7pm, Monday-Friday.
About Burges Salmon
Our six core values –
Ambition, Collaboration, Commitment, Fairness, Quality and Respect
- are at the heart of everything we do and help to shape our unique culture. As well as high quality work and exciting development opportunities, we offer our people a professional, friendly and sociable working environment with a real sense of community.

A full overview of all the benefits of working at Burges Salmon can be found on the 'working at Burges Salmon' section of our careers page.

We are pleased to have been named RollOnFriday's '
Best Law Firm to Work At
', for the fourth year in a row and one of
The Times Top 50 Employers for Gender Equality 2023
(previously named 'The Times Top 50 Employers for Women'), for the third year running. Our commitment to excellence has recently been recognised by the IIP, which awarded us
Platinum Certification for Investment in People
.

It's important to us that our organisation represents the diverse community in which we operate and we encourage applications from people of all backgrounds and identities. As a Disability Confident Leader, we will provide a fully accessible recruitment process and offer an interview to disabled applicants who meet the minimum criteria for the job. We're committed to finding the right person for this role and are open to discussing flexible working, full time or part time working patterns.

If you have any questions regarding the role or the interview process, please contact Katarina Athanasakos (Resourcing Specialist) - [email protected].

This advert will close when we receive sufficient amount of applications.

INDBS