Service Desk Analyst
2 weeks ago
Service Desk Analyst (1st line) - Professional ServicesDepartment: Service ManagementEmployment Type: Permanent - Full TimeLocation: HybridCompensation: GBP 25,000 - GBP 29,000 / yearDescription Hello. Welcome to Wanstor At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you're looking for a place where your skills can thrive and grow, you'll feel right at home hereWe're looking for a Service Desk Analyst to join our Professional Services team. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience - the first voice, the first solution, and the first impression.This role goes beyond answering calls and logging tickets - it's about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What You'll Do• Responding to client's technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues.• Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI's.• Maintaining good customer relations, including visiting sites within the greater London area.• Managing user accounts within Office365 and allocating licenses. • Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed.• Using remote tools such as MDM, Remote control & Chat to resolve user requests.• Deploying PC's through Windows Autopilot and Intune. • Setting up and configuring Windows based PCs and laptops.What You'll Need You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: -IT support experience at a 1st line levelKnowledge of ITIL, incident, problem and change management.Experience taking responsibility and ownership of stakeholders and projectsA desire to provide excellent, proactive, customer serviceWell organised, able to multitask and work autonomouslyPositive and energeticHappy to work a variety of shifts including weekendsWhat You'll Love Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays. Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers. Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge. Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year. Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
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Service Desk Analyst
2 weeks ago
London, Greater London, United Kingdom Greenfix Property Care Full time £30,000 - £40,000 per yearJob Description Service Desk Analyst Hybrid - Ashford, Belfast or LondonSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling...
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Service Desk Analyst
1 week ago
London, Greater London, United Kingdom Wanstor Full time £24,000 - £29,000Service Desk Analyst (1st line) - Professional ServicesDepartment: Service ManagementEmployment Type: Permanent - Full TimeLocation: HybridCompensation: £24,000 - £29,000 / yearDescription Hello. Welcome to Wanstor At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our...
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Service Desk Analyst
2 weeks ago
London, Greater London, United Kingdom Hempsons Full time £45,000 - £55,000 per yearAbout HempsonsHempsons is a leading law firm specialising in health, social care, charities, and social enterprise. We are known for our sector expertise and commitment to high-quality client care and technical ability.Our innovative approach and dedication to exceptional service help us build long-lasting client relationships. This enables us to understand...
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Service Desk Analyst
1 week ago
London, Greater London, United Kingdom Wanstor Full time £24,000 - £29,000 per yearDepartment:Service ManagementLocation:HybridCompensation:£24,000 - £29,000 / yearDescription Hello. Welcome to WanstorAt Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.Wanstor...
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Service Desk Analyst
6 days ago
London, Greater London, United Kingdom Wanstor Full time £25,000 - £29,000 per yearDepartment:Service ManagementLocation:HybridCompensation:£25,000 - £29,000 / year Hello. Welcome to WanstorAt Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.Wanstor stands at the...
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Senior Service Desk Analyst
1 day ago
London, Greater London, United Kingdom Foster + Partners Full time £40,000 - £70,000 per yearFoster + PartnersSenior Service Desk AnalystPermanentOn-siteWe are a global studio for sustainable architecture, urbanism, engineering and design, founded by NormanFosterin 1967.Foster+Partners.As a Senior Service Desk Analyst, you'll be a trusted voice on the frontline, delivering best-in-class support and helping to shape the future of employee's...
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Junior Service Desk Analyst
4 days ago
London, Greater London, United Kingdom Hampshire Trust Bank Full time £30,000 - £50,000 per yearJunior Service Desk AnalystLocation:Head Office, LondonHours:Monday to Friday, 9:00am–5:30pmWorking Pattern:On-site onlyReports to:Service Desk Team LeadDepartment:IT and Operations – Service ManagementAbout the RoleWe're looking for an enthusiastic, proactive and technically capableJunior Service Desk Analystto join our IT Service Desk team. As the...
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Lead Service Desk Analyst
1 day ago
London, Greater London, United Kingdom Foster + Partners Full time £45,000 - £65,000 per yearFoster + PartnersLead Service Desk AnalystLondon, BatterseaPermanentThe Lead Service Desk Analyst is responsible for the smooth running of the Service Desk under the strategic direction of the End User Support Manager. This role drives consistent service quality, efficient resolution of tickets and a culture of continuous improvement, working closely with...
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IT Service Desk Analyst
4 days ago
London, Greater London, United Kingdom Refresco Full time £24,000 - £35,000 per yearTechnology plays a critical role in every part of our business, and we rely on responsive, reliable IT support to keep things moving. As an IT Service Desk Analyst at Refresco, you'll be central to our operations — resolving issues, supporting users, and ensuring systems stay up and running across multiple sites. If you're ready to take ownership, work...
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Service Desk Analyst
2 weeks ago
London, Greater London, United Kingdom Next 15 Group plc Full time £40,000 - £60,000 per yearNext15 is a data and technology-led growth consultancy that employs nearly 4,000 people across more than 40 offices globally. Within our family of 22 consultancies and marketing businesses (our brands), we focus on solving our clients' growth problems.Role overviewWe are looking for a Service Desk Analystto join our team in London. Reporting to our Service...
