Service Desk Analyst

2 weeks ago

London, Greater London, United Kingdom Next 15 Group plc Full time £40,000 - £60,000 per year

Next15 is a data and technology-led growth consultancy that employs nearly 4,000 people across more than 40 offices globally. Within our family of 22 consultancies and marketing businesses (our brands), we focus on solving our clients' growth problems.

Role overview

We are looking for a Service Desk Analystto join our team in London. Reporting to our Service Delivery Team Leader, youwill provide 1st to 2nd line support to all Next 15 hosted and supportedbrands. 

This is a 5 day per week onsite role. You will be supporting users in the office at 60 Great Portland Street and remotely through email and telephone.

 As a Service Desk Analyst at Next15, you will:

  • Ensure ticket resolution within the IT SLA period.
  • Configure, deploy, troubleshoot, and support PCs and Macs to Next15 UK standards
  • Ensure all new joiners have their laptops configured and that inductions are held to a high standard
  • Document procedures, standards, best practices, configurations, settings, installation sequences, and rollback instructions.
  • Asset management, maintain accurate records of IT assets using internal tracking systems.
  • Conduct daily checks of meeting rooms, resolve any issues, and communicate with building services as necessary.

You will bring:

  • Technical skills with a thorough understanding of IT systems, applications, and infrastructure.
  • Excellent service approach with a passion for delivering outstanding support.
  • Logical reasoning and insightful approach.
  • Organisational skills and the ability to coordinate workloads.
  • Excellent stakeholder relationship management
  • Experience working in an IT service desk role
  • Experience in using Intune/JAMF

 And in return, Next15 offers:

  • Excellent salary
  • 6% matched pension contributions
  • 30 days annual leave
  • Green Car scheme that saves you up to 40% on the cost of driving an electric car with a wide variety of cars to choose from
  • Group Life insurance
  • Flexible working
  • Career progression
  • Open and collaborative workplace culture

Why Us?

At Next15, our people are our biggest investment and greatest asset. Whether it's creativity or analytical insight, we always look for people with a genuine passion for what they do, a desire to succeed and always endeavour to find new ways of working with clients.

We are committed to creating an inclusive and a diverse workforce. We uphold and celebrate our differences. We do not discriminate.

Regardless of your colour, race, ancestry, national origin, citizenship, social background, religion, gender identity, sexual orientation, age, marital status, disability, or veteran status, you are welcome to join us. Just bring your whole self.

  • Service Desk Analyst

    2 weeks ago

    London, Greater London, United Kingdom Greenfix Property Care Full time £30,000 - £40,000 per year

    Job Description Service Desk Analyst Hybrid - Ashford, Belfast or LondonSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling...

  • Service Desk Analyst

    2 weeks ago

    London, Greater London, United Kingdom Wanstor Full time £25,000 - £29,000 per year

    Service Desk Analyst (1st line) - Professional ServicesDepartment: Service ManagementEmployment Type: Permanent - Full TimeLocation: HybridCompensation: GBP 25,000 - GBP 29,000 / yearDescription Hello. Welcome to Wanstor At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our...

  • Service Desk Analyst

    2 weeks ago

    London, Greater London, United Kingdom Wanstor Full time £24,000 - £29,000

    Service Desk Analyst (1st line) - Professional ServicesDepartment: Service ManagementEmployment Type: Permanent - Full TimeLocation: HybridCompensation: £24,000 - £29,000 / yearDescription Hello. Welcome to Wanstor At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our...

  • Service Desk Analyst

    2 weeks ago

    London, Greater London, United Kingdom Wanstor Full time £24,000 - £29,000 per year

    Department:Service ManagementLocation:HybridCompensation:£24,000 - £29,000 / yearDescription Hello. Welcome to WanstorAt Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.Wanstor...

  • Service Desk Analyst

    1 week ago

    London, Greater London, United Kingdom Wanstor Full time £25,000 - £29,000 per year

    Department:Service ManagementLocation:HybridCompensation:£25,000 - £29,000 / year Hello. Welcome to WanstorAt Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.Wanstor stands at the...

  • Senior Service Desk Analyst

    3 days ago

    London, Greater London, United Kingdom Foster + Partners Full time £40,000 - £70,000 per year

    Foster + PartnersSenior Service Desk AnalystPermanentOn-siteWe are a global studio for sustainable architecture, urbanism, engineering and design, founded by NormanFosterin 1967.Foster+Partners.As a Senior Service Desk Analyst, you'll be a trusted voice on the frontline, delivering best-in-class support and helping to shape the future of employee's...

  • Lead Service Desk Analyst

    3 days ago

    London, Greater London, United Kingdom Foster + Partners Full time £45,000 - £65,000 per year

    Foster + PartnersLead Service Desk AnalystLondon, BatterseaPermanentThe Lead Service Desk Analyst is responsible for the smooth running of the Service Desk under the strategic direction of the End User Support Manager. This role drives consistent service quality, efficient resolution of tickets and a culture of continuous improvement, working closely with...

  • Junior Service Desk Analyst

    6 days ago

    London, Greater London, United Kingdom Hampshire Trust Bank Full time £30,000 - £50,000 per year

    Junior Service Desk AnalystLocation:Head Office, LondonHours:Monday to Friday, 9:00am–5:30pmWorking Pattern:On-site onlyReports to:Service Desk Team LeadDepartment:IT and Operations – Service ManagementAbout the RoleWe're looking for an enthusiastic, proactive and technically capableJunior Service Desk Analystto join our IT Service Desk team. As the...

  • IT Service Desk Analyst

    6 days ago

    London, Greater London, United Kingdom Refresco Full time £24,000 - £35,000 per year

    Technology plays a critical role in every part of our business, and we rely on responsive, reliable IT support to keep things moving. As an IT Service Desk Analyst at Refresco, you'll be central to our operations — resolving issues, supporting users, and ensuring systems stay up and running across multiple sites. If you're ready to take ownership, work...

  • EU Service Desk Analyst

    1 day ago

    London, Greater London, United Kingdom Cognita Schools Full time £38,000 - £60,000 per year

    About CognitaCognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 21 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where...