Contact Centre Agent

6 days ago

London, Greater London, United Kingdom Michael Page Full time £22,050 - £26,950 per year

The Contact Centre Agent will assist customers in the financial services industry by providing exceptional customer service and resolving queries efficiently. Based in Cardiff, this role requires strong communication skills and a customer-focused approach.

Client Details

This role is with a reputable organisation within the financial services industry. As a medium-sized company, they are dedicated to delivering high-quality customer support and maintaining excellent client satisfaction.

Description

  • Respond promptly to customer enquiries via phone and email.
  • Provide accurate information about financial products and services.
  • Resolve customer issues and escalate complex cases when necessary.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with other departments to address customer concerns.
  • Ensure compliance with company policies and regulatory requirements.
  • Support the team in achieving customer satisfaction goals.
  • Proactively identify opportunities to enhance the customer experience.

Profile

A successful Contact Centre Agent should have:

  • Previous experience in customer service, ideally within financial services.
  • Strong communication and problem-solving skills.
  • A customer-focused mindset with the ability to handle queries professionally.
  • Proficiency in using computer systems and CRM software.
  • Attention to detail and the ability to manage multiple tasks effectively.
  • A willingness to learn and adapt to new processes and systems.
  • Knowledge of financial products and services is advantageous.

Job Offer

  • Competitive salary ranging from £22050 to £26950 per annum.
  • Permanent full-time position based in Cardiff.
  • Opportunities for professional development and career growth.
  • Supportive work environment within the financial services industry.
  • Comprehensive training to ensure success in the role.

If you are looking for a rewarding career as a Contact Centre Agent in Cardiff, apply today to join a leading organisation in the financial services sector.

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