House Host

1 week ago

Watergate Bay Newquay TR AA UK, United Kingdom Watergate Bay Hotel Full time £18,000 - £24,000 per year

Front of House Host
| Watergate Bay Hotel| Front Desk

Set on a spectacular, two-mile surfing beach on the North
Cornwall coast, Watergate Bay Hotel is the perfect destination for a
contemporary beach holiday and it's a wonderful place to take your
hospitality career to new heights.

With a team that values connection, flexibility, variety,
and challenge, we're all about making a meaningful impact on our guest's
holiday. Our three core values - We Care, We Notice, We Change – show what it
means to work for a hotel which goes above and beyond for our team and guests.

At Watergate Bay, we don't just provide a place for our
guests to rest their heads - we create memorable experiences that they'll
remember for a lifetime. It's all about the balance of life. Being active,
getting amongst the elements, spoiling yourself a little, chilling out, getting
cosy, and most of all having a good time.

An unforgettable holiday experience amidst two miles of
sand, sea air and surf, Watergate Bay Hotel offers a modern take on a beach
break. For our guests, how their stay makes them feel is crucial; cared about,
looked after, welcome.

Our Front of House Host role:

Excitingly, your role will be across three key front of
house areas:

Front
desk - a warm arrival awaits at reception where your team will be the
constant point of contact for all guests and visitors.Swim
Club – our take on a spa, where outdoors meets indoors and beach meets
hotel. Your team will ensure it's always ready for our guests' active
relaxation.Beach
Lofts – seven beach lofts, each with their own unique character, with
private access to the beach and unbroken sea views.

We're looking for a host who is an attentive, outgoing
individual with a can-do attitude to make guests feel at home, from first
impression on the phone to final goodbye at the end of their stay. Guests
will remember you for underpinning the happiness that shaped their holidays as
you showcase the spirit of Watergate Bay with your friendly welcome, effortless
charm and seamless efficiency.

Please note this role will be a mixture of shifts working
five days out of seven to include weekends and bank holidays.

As our Front of house host you'll be:

Assisting
with all aspects of a guest's stay, from booking meals and treatments to
helping with luggage and dealing with any queries or concerns. Going
above and beyond guest expectations to provide a welcoming positive and
comfortable experience, whether in person, over the phone or through other
forms of communication.Checking
guests in and out.Taking
room service orders and delivering to guests' rooms.Spotting
when guests might need help and being on hand to offer it. Knowing
the hotel inside out and being fluent in all policies, systems and
procedures so that any guest query can be addressed the moment it's made.Lending
a sympathetic ear if there are any complaints, recording and handling them
if you can, or escalating them to your House Manager.Completing
daily tasks quickly and efficiently, as and when they are required.Acting
in accordance with Health & Safety laws.Keeping
public spaces clean and tidy.Being
an active and engaged member of the team and carrying out duties to assist
in the smooth running of the hotel, as requested by your line manager.Living
and breathing the Watergate Bay Hotel brand.

The skills you'll be sharing with us:

Meticulous
attention to detail. Whether it's pre-arrival, or in house, you'll notice
when a guest needs help with something – sometimes before they doPrevious
experience of using property management systemsBasic
knowledge of Microsoft Office, Word, Excel and OutlookGood
communication skillsExperience
of hotel computer systemsAdept
at prioritising and time managementAdministrative
skillsBasic
IT skills

It would also be great if you have:

Previous
Front of House experience (ideally within a hotel environment)A
First Aid qualificationA
current Enhanced DBSPrevious
Food and Beverage experience

What we can offer in return:

A
relaxed, professional place to work in a beautiful location – at one of
the UK's most striking beachesA
welcoming team, eager to support and encourage each otherExcellent
career prospects in an ever-expanding organisationSpecial
rates for you and your friends and family to stay within our Hotel GroupDiscounts
on treatments in Swim ClubDiscounts
for you and your friends and family at: Zacry's, The Beach Hut, and Living
Space restaurantsDiscount
at Cubs coffeeshopsDiscounts
at Shop on the Beach and other partner businessesFree
surf lessons, surfboards and wetsuits hire from WavehuntersTeam
social events throughout the yearTeam
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances

From discounted stays to training and development
opportunities, we're all about helping our team achieve their personal and
professional goals. Located on the sunny, sandy, Cornish coast, you'll never be
short on inspiration.

If you would love to join us as our Front of House Host,
apply now and be part of our journey at Watergate Bay hotel, a wonderful place
to work.

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