Spa Host

2 weeks ago

Newquay TR BU, United Kingdom Red Hotels Full time £26,195 - £35,000 per year

Are you a warm and welcoming people-person?

Do you thrive in calming, guest-focused environments?

Are you passionate about wellbeing and creating memorable spa experiences?

What do we want?

We're looking for a naturally friendly, organised, and guest-focused Spa Host to join our nurturing wellness team. You'll be the first point of contact for guests visiting our award-winning spas, ensuring they feel relaxed, informed, and cared for from the moment they arrive. This role blends reception duties, guest support, coordination with therapists, and maintaining serene spa spaces – all set within the stunning clifftops of North Cornwall at the Bedruthan and Scarlet Hotels. This is a part time contract of 24 hours per week.

Responsibilities and Duties:

  • Welcome spa guests with warmth and professionalism.
  • Manage bookings and guest queries using digital systems.
  • Provide guidance on treatments, facilities, and products.
  • Maintain immaculate spa and relaxation areas.
  • Support therapists with operational needs.
  • Prepare treatment spaces and ensure a calming environment.
  • Handle payments, check-ins/outs, and admin tasks.
  • Deliver exceptional hospitality aligned with brand values.

Essential:

  • Previous customer service or front-of-house experience.
  • Confident using booking systems and computers.
  • Genuine interest in wellness or hospitality.

Desired:

  • Experience in a spa or leisure environment.
  • Knowledge of treatments or spa products.
  • First Aid certification.

Key Skills:

  • Excellent communication skills.
  • Strong organisation and time management.
  • Calm, guest-focused approach.
  • Digital literacy with booking/admin systems.
  • Proactive problem-solving.
  • Ability to work independently and in a team.

Why join us?

As a family-owned, independent Cornish business, we value every member of our team. Benefits include:

  • £12.60 per hour + share of hotel tips
  • People-centric working environment
  • Learning and progression opportunities
  • 28 days holiday (increasing to 29 days after 1 year)
  • Long service scheme: free stay after year one
  • 40% off food, drinks & hotel services while on shift
  • Local partnership discounts
  • Health Shield Healthcare Plan
  • Temporary on-site team accommodation available

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Joining our team isn't just a job – it's a lifestyle choice.

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