Spa Operations Team Leader

Are you passionate about creating unforgettable spa experiences?

Do you thrive on smooth operations and seamless guest journeys?

Would you like to work in a stunning coastal spa setting?

Here at RED Hotels, we believe in creating nurturing, immersive, and

inspiring spa experiences. Our Spa Operations Team Leaders are the

driving force behind our guest journey, ensuring every detail runs

smoothly and that both our team and guests feel supported and cared

for.

What makes a RED Spa Operations Team Leader?

• Are you a natural leader with a calm and organised approach?
• Do you take pride in creating seamless experiences that flow
  
  effortlessly?
• Are you passionate about operational excellence, standards, and
  
  guest care?
• Can you support and motivate a team while keeping the bigger
  
  picture in mind?

Our Operations Team Leaders bring our spas to life by coordinating the

day-to-day running of facilities and guest journeys. With strong

leadership, a talent for organisation, and a drive for continuous

improvement, you'll ensure that guests enjoy exceptional spa experiences

while the team works in a well-supported, efficient environment.

Who do we want?

This is a leadership role focused on smooth operations, outstanding

standards, and enhancing guest experiences across both hotel sites. You

will be a mentor and operational lead for our Spa Hosts, ensuring the spa

facilities are maintained to the highest level, the team feels supported,

and that our ethos of holistic and sustainable hospitality shines through

every detail.

Key Responsibilities:

• Support, nurture, and inspire our spa hosts and therapists to
  
  deliver 5-star guest experiences
• Oversee the day-to-day operation of spa facilities, including pools,
  
  thermal rooms, hot tubs, hammam, and treatment spaces
• Ensure smooth guest journeys from arrival to departure,
  
  anticipating and resolving challenges before they arise
• Lead by example, upholding standards and fostering a culture of
  
  care, efficiency, and attention to detail
• Coordinate with the wider hotel teams to align spa operations with
  
  overall guest experience
• Monitor and maintain operational systems, safety standards, and
  
  sustainability practices
• Support in team scheduling, communication, and daily briefings to
  
  ensure smooth running of the department

Skills & Experience:

• Strong leadership and mentoring skills
• Excellent communication and organisational abilities
• Experience in spa, leisure, or hospitality operations
• Passion for delivering exceptional guest experiences
• Ability to thrive in a dynamic, fast-paced environment
• A collaborative mindset with a focus on team development and
  
  wellbeing

What do you get?

As a family-owned, independent Cornish business, we put our talented

team at the heart of everything we do. We offer a positive work-life

balance, a nurturing work environment, and a range of benefits that

make our hotels a fantastic place to work:

• Competitive salary of £28,683.20 PA plus tips
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract for 40 hours (5 days a week) with 28 days
  
  holiday per year (29 after 1 year)
• Long service scheme – enjoy a free stay at Bedruthan after your
  
  first year
• 40% off food and drinks, plus discounts on hotel services
• Local partnership discounts
• Health Shield Healthcare Plan
• On-site team accommodation available

Perched on the rugged cliffs of North Cornwall, Bedruthan and Scarlet

have always been pioneers in hospitality, offering immersive wellness

experiences. When you join our team, you become part of one of the most

exciting independent hospitality companies in the UK.

Joining our team isn't just a job — it's a lifestyle choice