Admin Role

2 days ago

Remote, United Kingdom Fastfix London Ltd Full time £13,000 - £60,000 per year

Overview

We are looking for a highly organised and motivated Plumbing Administrator to support the day-to-day running of our plumbing business. This role involves managing customer enquiries, scheduling jobs, and ensuring excellent communication between customers and engineers. In addition to your base pay, you'll have the opportunity to earn commission by converting enquiries into booked jobs and helping drive business growth. This role allows you to work from home everyday, after a week of working alongside the team to get a feel for how we work.

Key Responsibilities

  • Handle incoming enquiries via phone, email, and online platforms (e.g., Checkatrade).
  • Provide quick, professional responses to customer messages and service requests.
  • Schedule plumbing jobs, site visits, and call-outs for engineers.
  • Prepare and send quotes to customers, following up to secure bookings.
  • Maintain accurate records of jobs, materials, and customer details.
  • Update customers regularly on job progress, arrival times, and any changes.
  • Process invoices and assist with basic administrative tasks.
  • Promote company services and offer additional solutions where appropriate.
  • Work towards monthly conversion targets to earn commission.

Skills & Experience

  • Strong communication skills, both written and verbal.
  • Experience in an admin, customer service, or scheduling role (trade background preferred but not essential).
  • Ability to multitask and prioritise in a busy environment.
  • Confident using phones, messaging platforms, and basic software tools.
  • Good problem-solving skills and attention to detail.
  • Friendly, patient, and customer-focused attitude.

Job Type: Full-time

Pay: £13.00 per hour

Expected hours: 40 – 56 per week

Benefits:

  • Work from home

Work Location: Remote

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