Customer Service Administrator Apprenticeship

3 days ago

Tipton DY, United Kingdom LWC Drinks - Aylesbury Full time £15,120 - £24,000 per year

Are you passionate about providing exceptional customer service and eager to start a rewarding career?

We have an exciting opportunity for a Customer Service Apprentice to join a thriving manufacturing company based in Tipton. This is a fantastic chance to kickstart your career in a supportive and growing business where your development truly matters. You'll receive full training, hands-on experience, and plenty of opportunities to progress and build a long-term career as you grow your skills and confidence.

Role Purpose

To support the Sales team with administrative tasks and customer service activities, ensuring smooth day-to-day operations and contributing to the overall success of the department. The apprentice will learn the fundamentals of sales administration, customer relationship management, and office coordination while working towards a recognised qualification.

Key Duties & Responsibilities:

  • Sales Support.
  • Assist the sales team with preparing quotes, proposals, and order forms.
  • Input and maintain customer details, leads, and opportunities on the CRM system.
  • Help process incoming orders accurately and efficiently.
  • Track and follow up on order progress, delivery, and invoicing.

Customer Service:

  • Handle customer enquiries by phone and email in a professional, friendly manner.
  • Provide updates to customers on orders, stock availability, and lead times.
  • Support the resolution of customer issues or complaints promptly and effectively.

Administration:

  • Maintain and update sales records, reports, and documentation.
  • Assist with data entry, filing, and general office duties.
  • Support the organisation of meetings, sales events, or promotional activities.
  • Liaise with other departments (finance, logistics, marketing) to support the sales process.

Learning & Development:

  • Complete apprenticeship coursework and on-the-job training to develop professional and technical skills.
  • Participate in team meetings and training sessions.
  • Demonstrate continuous improvement and a willingness to learn.

Person Specification:

Essential Skills & Qualities:

  • Strong communication skills (verbal and written).
  • Good attention to detail and accuracy.
  • Competent in Microsoft Office (Word, Excel, Outlook).
  • Organised and able to manage multiple tasks or priorities.
  • Willingness to learn and develop new skills.
  • Friendly, approachable, and professional attitude.
  • Team player with a positive, proactive approach to work.

Desirable Skills:

  • Previous experience in a customer service or administrative role (paid or voluntary).
  • Basic understanding of sales processes or CRM systems.
  • Interest in business, sales, or marketing.

Qualifications:

  • GCSEs (or equivalent) in English and Maths – Grade 4/C or above (or working towards).
  • Eligibility to enrol in a customer service Administration Apprenticeship.

Benefits:

  • Full training and ongoing support.
  • Opportunity to gain a nationally recognised qualification.
  • Working in a new exclusive office.
  • Progression opportunities within the business.
  • Friendly, supportive working environment.
  • 21 days floating plus Xmas shut down, 8 plus bank holiday.

Hours of Work: Monday to Friday 08.30am till 5.00pm with 30 minutes lunch

Job Type: Apprenticeship

Pay: £7.55 per hour

Work Location: In person

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