Customer Service Manager

2 weeks ago


Tipton, United Kingdom Dailyandco Full time

We're seeking a meticulous and proactive Customer Service Manager to join our team full-time. This role is essential in ensuring exceptional customer service and optimizing the customer experience across all our sales platforms. The ideal candidate is organized, possesses excellent communication skills, and is passionate about customer service and e-commerce.Daily & Co is at the forefront of e-commerce innovation, specializing in the integration and distribution of products across European marketplaces. Our mission is to provide a seamless omnichannel experience for our partners and their customers, leveraging cutting-edge technology and comprehensive e-commerce strategies. We're committed to optimizing marketplace presence and expanding reach through strategic partnerships and advanced marketing techniques.Key Responsibilities:Lead and manage the customer service team to ensure high-quality support for our customers.Develop and implement customer service policies and procedures to enhance customer satisfaction.Monitor and analyze customer service metrics to identify trends, gaps, and opportunities for improvement.Handle escalated customer inquiries and complaints in a professional and timely manner.Collaborate with cross-functional teams to address customer feedback and improve product offerings and services.Provide training and development opportunities for customer service representatives.Ensure all customer interactions are accurately documented and tracked in our CRM system.Continuously seek ways to improve the efficiency and effectiveness of the customer service department.Qualifications:Bachelor's degree in Business Administration, Marketing, Communications, or a related field.Fluent in French (C1 level) and proficient in English.Strong interest in e-commerce and customer service.Excellent attention to detail and organizational skills.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Experience with CRM software and customer service platforms.Ability to work independently and collaboratively in a fast-paced environment.Proven leadership and team management skills.What We Offer:Hands-on experience in the e-commerce industry with a focus on customer service management.Mentorship and training from experienced professionals in the field.A dynamic, innovative environment that encourages learning and growth.Opportunities for future career advancement within the company.A collaborative and supportive team that values innovation, creativity, and results.How to Apply:Interested candidates should submit their resume, along with a cover letter detailing their interest in customer service management and the e-commerce industry, to admin@thedailyoutdoor.com . Please include any relevant coursework or projects that demonstrate your skills and passion for this role. #J-18808-Ljbffr



  • Tipton, United Kingdom FOR-YOUR-LITTLE-ONE Full time

    **Job Summary** We are a busy online retailer of Baby nursery goods and accessories selling mainly to the UK. Our Warehouse base is expanding quickly, and we are looking for someone to join us as a customer service agent. Customer care experience in this area of work is essential. We require someone who is able to start work within the next 7...


  • Tipton, United Kingdom Active Carriers Ltd Full time

    **Job Overview** We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will engage with customers via phone and other communication channels, ensuring their queries are resolved efficiently and...


  • Tipton, United Kingdom Kenect Recruitment Full time

    **Overview**: **Duties**: - Analyse customer inquiries and resolve issues promptly and professionally - Holding Teams meetings with customers to advise on the service and offer bespoke solutions to customer needs. - Perform data entry tasks accurately and efficiently - Upsell products or services to customers where appropriate **Experience**: - Previous...


  • Tipton, United Kingdom GCG Group Full time

    Política de privacidad Su privacidad es importante para nosotros. La política de Goddard Catering Group Inc. ("GCG Group") es respetar su privacidad sobre cualquier información que podamos recopilar mientras operamos nuestro sitio web. Por eso hemos desarrollado esta Política de privacidad para que entienda cómo recopilamos, usamos, comunicamos,...


  • Tipton, United Kingdom West Brom Full time

    **Customer Service Advisor** ** Location**:Great Bridge Branch ** Salary**:£23,964 per annum ** Contract**:Permanent ** Hours**:**35 hours per week 09.00 14.00 (Customer Facing) and 14.00 - 17.00 (Telephony) Monday Friday / 09.30 - 12.30 Saturday ** We’re made for each other** At the West Brom, we know solid futures don’t happen overnight. So,...


  • Tipton, United Kingdom Clarke Transport Full time

    **Customer Service Clerk - 09.00 to 18.00 Monday to Friday** Clarke Transport a family business - one of the leading privately owned multi-service transport organisations in the UK are looking for a **Customer Service Clerk** to work out of our depot in **Tipton.** Are you Interested in a transport role within one of the nation’s leading, pioneering...


  • Tipton, Sandwell, United Kingdom Love's Travel Stops and Country Stores Full time £20,000 - £35,000 per year

    Req ID: 466418Address: 1875 Campbell Crossing Tipton, IN, 46072Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring ImmediatelyWelcome to Love'sAt Love's, our...


  • Tipton DY, United Kingdom LWC Drinks - Aylesbury Full time £15,120 - £24,000 per year

    Are you passionate about providing exceptional customer service and eager to start a rewarding career?We have an exciting opportunity for a Customer Service Apprentice to join a thriving manufacturing company based in Tipton. This is a fantastic chance to kickstart your career in a supportive and growing business where your development truly matters. You'll...


  • Tipton, United Kingdom ASDA Full time

    A leading supermarket chain in Tipton is seeking a part-time Service Colleague to join their team. The role involves assisting customers, replenishing shelves, and ensuring high standards of service. Ideal candidates are friendly, enthusiastic, and eager to learn across various departments. Flexible shift patterns are essential, including evenings and...


  • Tipton, United Kingdom Dailyandco Full time

    A leading e-commerce company located in Tipton is seeking a Customer Service Manager to ensure exceptional customer service across its sales platforms. The ideal candidate should have a Bachelor's degree, be fluent in French, and possess strong leadership and organizational skills. Responsibilities include managing the customer service team, implementing...