Revenue Operations Manager

2 days/week in the London office
SALARY: £60k - £65k per annum
Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world's most influential university ranking, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world's most prestigious universities to help them achieve their strategic goals and our events series act as the home of higher education thought leadership around the world.

About Us
We are a fast-growing, acquisitive business operating across multiple global markets. As we continue to integrate new companies into our sales processes and systems, we are seeking a
Revenue Operations Manager
to play a pivotal role in driving efficiency, accuracy, and best practice across our commercial teams.

The Role
You will be a key partner to our Sales, Finance, and Customer Success teams, as well as having exposure to the Senior Management Team. Your mission is to ensure our CRM data is accurate, processes are consistent across all group companies, and reporting provides meaningful insights to guide business decisions.

Key Responsibilities
Process & Governance
Define and maintain clear sales process rules, opportunity stage criteria, ownership, and reporting policies.

Establish governance structures for approvals, audits, and regular process reviews.

Collaborate with sales and finance leadership to ensure alignment and adoption.

User Training & Adoption
Train and support sales teams on CRM best practices.

Act as the company's "CRM champion," promoting the importance of process adherence and data accuracy.

Pipeline Management & Forecasting
Maintain accurate opportunity records, monitor deal stages, and flag stale or blocked opportunities.

Conduct regular audits to ensure pipeline integrity and reporting accuracy.

Reporting & Analytics
Create dashboards and reports to provide visibility on pipeline health, deal velocity, forecasting, and data quality.

Inform leadership teams with actionable insights derived from CRM data.

Deal Desk & Contract Management
Design and manage the Deal Desk process, ensuring deals progress efficiently from request to execution and renewal.

Ensure contracts, pricing, and terms comply with company guidelines and financial objectives.

Identify bottlenecks and optimize the sales cycle.

CRM System Maintenance
Audit and monitor data quality, including accounts, contacts, opportunities, and hierarchy structures.

Work with IT and commercial teams to configure Salesforce effectively, including fields, validation rules, workflows, and automation.

Manage account duplication, hierarchy alignment, and naming conventions.

Collaboration & Automation
Work across sales, BI, finance, marketing, operations, and IT teams to implement best-in-class processes.

Introduce automation and integration solutions to streamline workflows and reduce manual effort.

Who We're Looking For

• Already in a Sales Operations Manager role, looking to make their mark in a greenfield

• Has an understanding of sales teams, how they work, and enjoys working with them to achieve best in class processes, reporting and data hygiene.

• Understands Salesforce and played a management role in its operation

• A familiarity with Tableau (or other BI tools) which have been integrated into a CRM would be advantageous

• Demonstrate the ability to develop new processes and practice from scratch

• You will be able to show strong written and verbal skills
• You will understand the sales funnel from lead creation to closure, including lead qualification
• Experience in project management is essential to this newly created position
• You will show a strategic vision for the future

***You do You

You do You. With colleagues located around the world, we know that our individuality and diversity of experiences are our greatest strengths. That's why we want THE to be a place where you are welcome to be who you want to be at work; where you can share whatever part of your life or self-identity you want, without obligation or facing discrimination; and where all abilities and perspectives are recognised and accommodated.***
Empowering higher education by combining data and expertise within a global platform, Times Higher Education helps universities deliver transformative impact for people, places and the planet.

We connect the world's higher education community, facilitate the flow of ideas and talent, and help academics and students fulfil their potential. We are proud to support universities, and believe that together we will build a better, more sustainable future.

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