Revenue Operations Manager

Company Mission

Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.

The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir, Quantive, and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures.

Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don't all come from the same place, so we encourage diversity and inclusion in all areas of our work.

The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We're also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

We're changing the world of payments, and we're looking for an exceptional team to help us. 

About the Role

We're seeking a highly driven Revenue Operations Manager to drive the efficiency, scalability, and success of our Partnerships function. As a key member of the Revenue Operations team consisting of 10 people, you'll play a pivotal role in shaping how we engage partners, measure outcomes, and fuel partnerships growth. If you're energized by optimising systems, collaborating across teams, and using data to deliver revenue impact, this might be the perfect role for you.

Responsibilities

• Design, standardise, and optimise end-to-end partner lifecycle processes, including onboarding, activation, co-selling, deal registration, and performance reporting.
• Lead the implementation and ongoing management of a Partner Relationship Management (PRM) platform to unify partner data, automate operational workflows, improve partner experience, and deliver real-time visibility into performance and pipeline.
• Strengthen the operational infrastructure of the Partnerships function by addressing core gaps across activation tracking, pipeline transparency, commission management, TAM automation, and data quality.
• Own the design of partner-related systems and data architecture within Salesforce, the PRM platform, and adjacent tools - ensuring accuracy, automation, and scalability.
• Define, monitor, and communicate key performance indicators related to Partnerships. Use insights to inform strategy and advocate for change. 
• Produce clear process documentation, operational guidelines, and enablement materials for both internal stakeholders and external partners.
• Collaborate cross-functionally with Revenue Operations, Sales, Marketing, Product, FP&A, and Legal to ensure alignment and seamless execution of partner workflows.

Requirements

• 5+ years of experience in Revenue Operations, Sales Operations, Partner Operations, or a similar operational role within a high-growth SaaS or fintech environment.
• Proven track record within a high-growth SaaS or B2B environment.
• Data and process skills: Ability to self-serve data, analyse GTM data, and measure impact to inform decision-making.
• Knowledge of CRM systems (e.g. Salesforce).
• Automation mindset: Familiarity with workflow automation tools (e.g. Zapier or n8n) and a passion for streamlining processes and driving efficiency.
• High ownership and accountability: A proactive self-starter who takes initiative, challenges the status quo and drives projects forward with minimal direction.
• Strong communicator: Excellent collaboration and communication skills with the ability to influence stakeholders and align teams around initiatives.