Revenue & Customer Operations Manager

autone is transforming retail with AI-driven inventory intelligence.

We're on a mission to reimagine the future of retail. Combining cutting-edge AI with deep industry expertise to help global brands make smarter, waste-free decisions that drive growth and efficiency.

Trusted by 50+ leading brands and backed by Y Combinator and General Catalyst, we're scaling fast to build the technology that makes supply chains cleaner, leaner, and more agile.

The Role

We are seeking a strategic and execution-focused Revenue & Customer Operations Manager who will act as the operational backbone across our revenue-generating functions with a focus on customer success operations, optimising processes to ensure we stay lean while scaling.

You'll develop and implement systems, processes and strategies to improve efficiency across the customer lifecycle - from acquisition through expansion. You'll work closely with the Revenue Operations Director and collaborate across sales, customer success, and product teams to drive operational excellence.

The ideal candidate will have worked in a fast-growth environment where they've driven operational improvements and scaled revenue operations. Your work will enable our revenue organisation to operate effectively at scale, with a focus on minimising inefficiencies and maximising impact.

Key Responsibilities

• Support leadership team on strategic projects from planning through execution to build a world-class revenue operations function

• Own and implement process improvements that optimise workloads across the full customer journey - from sales and onboarding through expansion and retention

• Work as the interface between go-to-market teams and the broader organisation, scoping automation opportunities and ensuring seamless communication

• Coordinate and manage essential revenue operations processes, ensuring alignment with strategic goals

• Conduct reporting and data analysis across sales, customer success, and operations to drive insights and decision-making

• Document and communicate operational changes across the organisation

• Identify and implement tooling and systems improvements to support revenue growth
  

What We're Looking For

• 2+ years of experience in revenue operations, sales operations, customer operations, or strategy roles in fast-growth environments

• Enthusiasm for diving into operational details and hands-on implementation

• Proven track record of questioning the status quo and driving meaningful improvements

• Highly detail-oriented and organised, with excellent written communication skills

• Strategic mindset focused on initiatives that move the needle for the organisation

• Highly analytical and technically inclined, able to dive deep into processes and systems

• Strong work ethic with a "get stuff done" mentality, balancing speed with quality

• Comfortable working across multiple functions and wearing different hats as needed

• Fluent in English, with strong written and verbal communication skills

Nice-to-Haves

• Experience in B2B SaaS environments across sales and/or customer success operations

• Technical skills in SQL and/or Python

• Experience with CRMs and tools like HubSpot, Salesforce, Intercom, or Zendesk

• Prior experience building or scaling revenue operations from the ground up

• Background in fashion and retail technology
  

What autone Offers You

• High Impact: Your work will shape how we scale our revenue operations and how leading brands experience autone's AI platform

• Career Growth: A meritocratic, high-growth environment where you can carve your own path and grow with the company

• Creative Culture: Think pub quizzes, canoeing trips, team breakfasts and lunches, and an annual company retreat

• Compensation: Competitive salary plus meaningful equity

• Flexibility: Hybrid-friendly setup based in Central London or Central Paris (9th). Open to candidates in other locations across the UK and Europe

• Inclusivity: We're committed to building a diverse, inclusive team and encourage applicants from all backgrounds
  

The Interview Process

We aim to move quickly (usually within 2-3 weeks):

1. CV Screening with People Ops min) - Introductory conversation

2. Rev Ops Director Interview (30 min) - Dive deeper into your experience

3. Live Case Study (1 hr) - Work through a realistic operational challenge

4. Founder / C-Level Interview (30 min) - Final discussion on vision and fit

5. Offer