Office Support Administrator

OFFICE SUPPORT ADMINISTRATOR – Seasonal March – July contracts

Anglo Aquatic Plant – the UK's leading grower & seller of water plants

About the opportunity

We are now hiring for a seasonal Office Support Administrator to support during our busiest sales season March – July. Working at our lovely rural Enfield offices alongside our hardworking office support and site staff, your role will an integral support to the team, assisting with placing and processing customer orders, liaising with our transport companies and suppliers, coordinating logistics and trolley tracking, and providing support and advice to our Garden Centre & Landscaper customers when placing their aquatic plant purchase orders on sizes, combinations and varieties of available stock. During these months, our phones and order system are red-hot with taking customer orders – so although plant knowledge isn't required (as you'll learn quickly on the job and from our team) – it is important you enjoy a busy/fast-paced environment Your role will help us get our beautiful plants dispatched on time to our customers, and at the high quality we pride ourselves on.

We are a family-run business that always place our customers first – and we are looking for someone for our team who adopts this same communication style and approach. Outside of these 'busy season' months, our production team are busy in our Nursery growing, nurturing and preparing stock for the following year – as well as managing purchase orders and identifying new sales opportunities, you'll be liaising with our customer accounts to support them with their orders for the following year.

This is a busy role that requires adaptability for frequently changing priorities, a friendly customer-service approach and good level of competency with MS Office and email/ordering systems. You'll be managing a range of other office/business support priorities so will need to be willing to 'muck in' and help

Key Responsibilities

· Sales & Customer Account Management – support with being the front line for sales calls and customer enquiries

· Support with managing the sales inbox – helping to process purchase orders, invoices and setting up new customer accounts

· Support with keeping our customer database (Orderwise) up to date and accurate

· Processing Orders & Transport Liaison –contacting customers to finalise orders and confirm delivery spec for deliveries the following week

· Printing order lists and generating labels

· Support with the marshal dispatch grid (sorting out & printing off picking lists) – liaising with Site Operations to confirm list orders

· Coordinate and liaise with Supply Chain - Chasing hauliers for delivery timeframes

· Support with provide advice on customer requirements, pitching Anglo's ethos of 'little and often', quality of plants and service, providing advice on easy maintain display and plants

· Support with editing and sending content for weekly customer availability email

· Helping to prepare availability lists for customers, including 'Trolley Selections'

About You

You will be highly organised, curious, have a natural can-do disposition, and be a great communicator who enjoys solving problems through relationship building You are likely someone who readily takes the lead and initiative in unfamiliar situations. This is an excellent development opportunity for somebody looking to progress their career in Horticulture/Office Coordination. You may already have a passion for plants/horticulture and you will have some previous experience working in a sales / customer service or office environment. Previous plant knowledge (or Horticultural qualification) is not necessarily required, as you'll learn quickly on the job – however you should be willing to learn, have an interest in Horticulture and the activities associated with running a world-class plant production facility. We take a pride in our high standards and overall cleanliness and organisation of our nursery production operations. If you have an enthusiasm for learning about aquatic plants, we'd like to hear from you

Personal Attributes

You have high standards of self and others

You inspire and motivate others – 'mucks in' and lead by example

You're organised – detail oriented and accurate

Completer-finisher – you see problems through to resolution

Sense of urgency – you operate to timescales effectively

Skills & Experience

· A minimum of 2 years office-based experience, preferably within a relevant fast-paced industry – eg. horticulture, production, logistics, transport, retail

· Experience/Competent user of MS Office systems – Email, Word, Excel and CRM systems

The Working Environment – what to expect

· A friendly, hard-working office team operates all year round to support our production operations team

· 4 Acres of greenhouses across a 6-acre site and split into a grid system which includes a large packing shed, Potting Shed, Propagation House, Lily Block, Storage Facility and Marginal Plant blocks accommodating the variety of pot sizes we supply. Summers will be hot/dusty

· We enjoy plenty of visiting wildlife in our greenhouses, including robins, newts, frogs, foxes, and a variety of wild birds

· Office containing shower facilities, large training room, fully operational, modern and clean staff canteen with full kitchen appliances and equipment and outdoor seating area.

· A fully equipped staff games & fitness room with vaulted ceiling and storage for personal gym & training equipment

· Annual summer BBQ on-site to celebrate the end of each busy season

We are a family-run team, and that team includes our friendly four-legged friends – please don't consider applying if you don't like dogs

Location: Enfield, EN2

Hours: 9am – 5pm – you must be able to work flexibly during our peak season (March – July) to support our site team until customer orders have been dispatched.

About Anglo Aquatic

We are a family-owned business that have been growing and supplying the most comprehensive range of high-quality aquatic plants in the UK for over 60 years to Garden Centres, Landscaper, Developers and Internet based customers. We are run by an exceptional and dedicated team who have over 100 years combined experience of growing and producing over 180 species of cold-water plants, priding ourselves on our high quality, our customer-first approach and the fact many of our customers have been with us for decades. As well as growing and supplying beautiful water plants, we support our customers with expert knowledge and advice, operating flexibly to adapt to their needs. We have won many prestigious Horticulture awards over the years, including the Tudor-Rose Award (best in show) numerous times at RHS Hampton Court Palace Flower Show, being the first company to bring the Swimming Pond landscaping concept to the UK from Northern Europe.

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Job Types: Full-time, Temporary

Contract length: 6 months

Pay: From £25,500.00 per year

Benefits:

• Canteen
• Casual dress
• Free parking
• On-site parking

Work Location: In person