Sales & Customer Service Coordinator

CUSTOMER SERVICE COORDINATOR – Sales, Advice & Support

Anglo Aquatic Plant – the UK's leading grower & seller of water plants

Location: Enfield, EN2 (hybrid working / office-based during peak season)

Hours: 9am – 5pm – you must be able to work flexibly during our peak season (March – July) to support our site team until customer orders have been dispatched.

Salary & Benefits: Competitive Base salary Annual bonus based on company sales & personal performance, 28 days holidays (including bank holidays), fully equipped & modern staff canteen, staff games/wellbeing room, free parking

About the opportunity

Anglo Aquatic are now hiring for a Customer Service Coordinator (Sales & Advice) to work at our lovely rural Enfield offices alongside our hardworking office support and site staff. Your role will be an integral part of the team, providing support and advice to our Garden Centre & Landscaper customers when placing their aquatic plant purchase orders on sizes, combinations and varieties of available stock. Our busiest time of year runs from March to July – during these months, our phones are red-hot taking in customer orders, liaising with the site team to get our beautiful plants dispatched on time, and at the high quality we pride ourselves on.

We are a family-run business that always place our customers first – and we are looking for someone for our team who adopts this same communication style and approach. Outside of these 'busy season' months, our production team are busy in our Nursery growing, nurturing and preparing stock for the following year – as well as managing purchase orders and identifying new sales opportunities, you'll be liaising with our customer accounts to support them with their orders for the following year,

This is a busy role that requires adaptability for frequently changing priorities, a friendly customer-service approach and good level of competency with MS Office and email/ordering systems. You'll be managing a range of other office/business support priorities so will need to be willing to 'muck in' and help

Key Responsibilities

· Sales & Customer Account Management – be the front line for sales calls and customer enquiries

· Managing the sales inbox – processing purchase orders, invoices and setting up new customer accounts

· Maintaining CRM customer database (Orderwise)

· Coordinating bespoke customer availability lists

· Understand and provide advice on customer requirements, pitching Anglo's ethos of 'little and often', quality of plants and service, providing advice on easy maintain display and plants

· Proactively contact new/existing customers – building relationships with and keeping in touch with lapsed customers

· Checking stock availability & planting plans to inform customer conversations - ensuring stock is allocated, liaising with colleagues regarding product line availability, especially for fluctuating product quantities (eg. Oxy bunches/snails)

· Manage/edit and send content for weekly customer availability email

· Preparing availability lists for customers, including 'Trolley Selections'

· Processing Orders & Transport Liaison –contacting landscapers to finalise orders and confirm delivery spec for deliveries the following week

· Printing order lists and generating labels

· Marshal dispatch grid (sort out the picking lists/get them printed) – liaising with Site Operations to confirm list orders

· Coordinate and liaise with Supply Chain - Chasing hauliers for delivery timeframes

· Marketing – attend Horticultural trade shows & coordinate resources for Industry Exhibitions - Horticultural Trade Association (June), FourOaks Trade Show & Glee Trade Show (Sept) - booking stands, travel & accommodation

· Ensure exhibition box is organised/adequately stocked with enquiry forms (circa 80 per show)

· Manage GDPR - update contacts to receive the email/remove unsubscribes

About You

You will be highly organised, curious, have a natural can-do disposition, and be a great communicator who enjoys solving problems through relationship building You are likely someone who readily takes the lead and initiative in unfamiliar situations. This is an excellent development opportunity for somebody looking to progress their career in Horticulture/Office Coordination. It's likely you'll have a passion for plants/horticulture and you must have previous experience working in a sales / customer service environment processing volume orders and invoices. Previous plant knowledge (or Horticultural qualification) is not necessarily required, as you'll learn quickly on the job – however you should be willing to learn, have an interest in Horticulture and the activities associated with running a world-class plant production facility. We take a pride in our high standards and overall cleanliness and organisation of our nursery production operations. If you have an enthusiasm for learning about aquatic plants, we'd like to hear from you

Personal Attributes

You have high standards of self and others

You inspire and motivate others – 'mucks in' and lead by example

You're organised – detail oriented, have a fluency with all things mechanical and like to understand 'how things work'

Completer-finisher – you see problems through to resolution

Sense of urgency – you operate to timescales effectively

Skills & Experience

· A minimum of 2-3 years sales / customer service office-based experience, within a relevant fast-paced industry – eg. horticulture, production, logistics, transport, retail

· Experience/Competent user of MS Office systems – Email, Word, Excel and CRM systems

· Minimum 2-3 years' experience in a professional setting requiring frequent problem-solving / troubleshooting

The Working Environment – what to expect

· A friendly, hard-working office team operates all year round to support our production operations team

· 4 Acres of greenhouses across a 6-acre site and split into a grid system which includes a large packing shed, Potting Shed, Propagation House, Lily Block, Storage Facility and Marginal Plant blocks accommodating the variety of pot sizes we supply. Summers will be hot/dusty

· We enjoy plenty of visiting wildlife in our greenhouses, including robins, newts, frogs, foxes, and a variety of wild birds

· Office containing shower facilities, large training room, fully operational, modern and clean staff canteen with full kitchen appliances and equipment and outdoor seating area.

· A fully equipped staff games & fitness room with vaulted ceiling and storage for personal gym & training equipment

· Annual summer BBQ on-site to celebrate the end of each busy season

We are a family-run team, and that team includes our friendly four-legged friends – please don't consider applying if you don't like dogs The interview and selection process will include a day's trial at the Nursery with the Nursery Operations Manager.

About Anglo Aquatic

We are a family-owned business that have been growing and supplying the most comprehensive range of high-quality aquatic plants in the UK for over 60 years to Garden Centres, Landscaper, Developers and Internet based customers. We are run by an exceptional and dedicated team who have over 100 years combined experience of growing and producing over 180 species of cold-water plants, priding ourselves on our high quality, our customer-first approach and the fact many of our customers have been with us for decades. As well as growing and supplying beautiful water plants, we support our customers with expert knowledge and advice, operating flexibly to adapt to their needs. We have won many prestigious Horticulture awards over the years, including the Tudor-Rose Award (best in show) numerous times at RHS Hampton Court Palace Flower Show, being the first company to bring the Swimming Pond landscaping concept to the UK from Northern Europe.

We are also hiring for the following roles: Grower/Propagation Lead, Assistant Nursery Manager/Potting Supervisor. Please do get in touch with Claire Beattie at if you'd like to enquire further about these opportunities.

Job Types: Full-time, Permanent

Pay: £24,420.00-£29,500.00 per year

Benefits:

• Flexitime
• On-site parking
• Work from home

Work Location: In person