Frontline Communications Apprentice
2 weeks ago
About Helpbox UK
Helpbox is a dynamic and fast-growing accountancy firm dedicated to supporting small businesses across the UK. We pride ourselves on delivering excellent customer service and helping our clients navigate their financial responsibilities with ease.
You'll be the first point of contact across phone and live chat—guiding customers, triaging questions, and delivering exceptional customer service. You'll learn modern customer operations while completing a Level 3 Business Administrator apprenticeship.
What you'll be doing
- Handle high-volume inbound calls and live chats with warmth, speed, and accuracy.
- Capture clear case notes, tags, and outcomes in our CRM/helpdesk tools.
- Triage and route enquiries to the right team (support, sales, billing, operations).
- Progress through your apprenticeship modules; keep your portfolio up to date.
What you'll learn & use
- Customer platforms (e.g., Freshdesk, Teams/Outlook.
- Business communication, prioritisation, data handling, and service recovery.
- Call-handling frameworks (probing, summarising, next-step commitment).
- Writing crisp chat responses.
You'll be great if you have
- A people-first mindset and clear, confident phone/chat style.
- Organised note-taking and strong spelling/grammar.
- Calmness under pressure and comfort with KPIs (speed, CSAT, first-contact resolution).
- Eligibility for a UK apprenticeship (right to work in the UK, not in full-time education).
Nice to have (training provided)
- Experience in a contact centre, reception, retail, or hospitality.
What We Offer
- Full Apprenticeship Training – Gain a recognised qualification while working in a hands-on business environment.
- Career Progression – Clear pathway for role progression after apprenticeship completion.
- Supportive Work Environment – Join a team that values learning, development, and teamwork.
- On-the-Job Experience – Learn from experienced professionals in a thriving business.
Job Types: Full-time, Apprenticeship
Pay: £18,000.00 per year
Work Location: In person
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