IT Supplier Manager

We have been named a Top 10 "Most Loved Workplace" for the second year running At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

This role requires to be office-based in Holborn twice per month.

What You Will Do
Commercial/Contract Management

• Manage and negotiate IT contract renewals, collaborating with service owners to ensure services are optimised to meet business needs, aligned to IT strategies and are commercially advantageous
• Manage and negotiate any changes to existing contractual terms (working with Legal as required)
• Ensure all spend is approved via agreed governance
• Assist in the validation of supplier invoices to ensure timely payment, addressing any payment disputes
• Maintain the Bank's contracts databases, ensuring contract records are updated and accurate
• Record and track cost savings.
• Support the Supplier Commercial Manager, Cost Centre Owners and Finance to accurately set and track supplier budgets
• Support the Software Asset Management team to ensure licence entitlements are accurately recorded and updated
• Support Procurement Managers on strategic IT negotiations

Service Management

• Develop and maintain strong, collaborative relationships with nominated IT suppliers.
• Monitor supplier performance against SLAs and collaborate with service owners and IT Service Management to resolve performance issues. Implement and drive service improvement plans where required
• Schedule and run Monthly Service Reviews and Quarterly Business Reviews with key suppliers
• Support Supplier Risk and Supplier Assurance to complete regulatory supplier assessments

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What You Will Need

• Procurement or Supplier Management knowledge and experience, ideally in Financial Services or other regulated industry
• Understanding of the Procurement lifecycle
• Experience in IT Category Management and IT Vendor or IT Service Management
• Experience in IT sourcing and contracting across multiple categories
• Experience with Supplier Relationship Management (SRM) tools and frameworks
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions)

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck