Supplier Relations Manager

Location:
London (Hybrid, with supplier visits across the UK)

Department:
Procurement

Employment Type:
Full Time

Salary:
£45,000 per annum + Performance Bonus + Equity

About Zenrox
Zenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with verified, MHRA-compliant medical equipment suppliers. Our mission is to build the UKs most trusted and high-performing supplier ecosystem ensuring healthcare providers receive safe, reliable, and compliant medical equipment with speed and transparency.

Our growth depends on strong supplier partnerships, and this role is at the heart of that mission.

The Opportunity
We are hiring a
Supplier Relations Manager
to build and manage our supplier network from the ground up. In this role, you will recruit MHRA-compliant suppliers, uphold quality standards, and develop meaningful partnerships that power the Zenrox marketplace. This is a high-impact, strategic position with direct influence on business performance and long-term supplier strategy.

Key Responsibilities

• Identify, recruit, and onboard MHRA-compliant medical equipment suppliers across multiple product categories.
• Conduct comprehensive supplier verification, including MHRA registration checks, insurance validation, and compliance documentation review.
• Negotiate commission structures, partnership terms, and preferred supplier agreements.
• Establish and maintain supplier performance standards, KPIs, and monitoring systems.
• Manage supplier relationships, resolve issues, and support continuous improvement initiatives.
• Collaborate with the operations team to enhance quote turnaround time and order fulfilment accuracy.
• Analyse supplier performance data and provide coaching to underperforming suppliers.
• Develop training materials, onboarding guides, and supplier support resources.
• Build strategic and long-term partnerships with high-value suppliers to secure preferential terms.
• Serve as the voice of suppliers internally, presenting feedback and insights to product, operations, and leadership teams.

What You Bring

• Minimum of 4 years experience in supplier management, procurement, or vendor relations.
• Strong understanding of the medical equipment supply chain and MHRA regulatory requirements.
• Demonstrated negotiation skills with a track record of securing favourable partnership terms.
• Proven ability to build and maintain relationships with diverse suppliers and stakeholders.
• Data-driven mindset with experience in supplier performance analysis.
• Experience working with marketplace, multi-vendor, or e-commerce platforms.
• Excellent organisational skills with the ability to manage multiple suppliers simultaneously.
• Problem-solving ability and a continuous improvement mindset.

Ideal Background (Preferred)

• Medical equipment distribution, healthcare supply chain, or pharmaceutical wholesale experience.
• Experience working with NHS Supply Chain or private healthcare procurement teams.
• Background in marketplace supplier operations (e.g., Amazon, eBay, B2B platforms).
• Knowledge of MHRA/UKCA compliance and regulatory requirements.
• Experience in supplier quality assurance, audits, and compliance processes.
• SaaS platform or vendor management experience.

Why Join Zenrox

• Be part of a foundational team building the UKs leading medical equipment supplier network.
• Competitive salary plus equity and performance bonuses.
• Direct influence on supplier strategy, marketplace quality, and operational excellence.
• Work alongside advanced AI-driven tools that enhance supplier performance and decision-making.
• Clear growth trajectory with opportunities to lead future supplier management teams.

How To Apply
Interested candidates should send their CV and a brief description of their supplier management experience including network size and key achievements via the link below:

Email subject line:
Supplier Relations Manager Application [Your Name]