Office Administrator

2 weeks ago

London E DJ, United Kingdom North London Windows Full time £28,000 per year

Job Summary

We are a busy and growing double glazing company looking for a proactive and organised Office Administrator to join our team. This is a varied role that involves providing day-to-day administrative support, coordinating installations and service calls, and ensuring excellent customer service throughout the process.

Duties

  • Act as the first point of contact for customer enquiries, feedback, and complaints (phone, email, in-person)
  • Address and resolve customer complaints efficiently and professionally, escalating complex issues to the appropriate team members when necessary
  • Schedule and organise installation jobs and service appointments
  • Liaise with fitting teams, customers, and suppliers to ensure smooth job scheduling
  • Manage incoming and outgoing communications related to bookings and follow-ups
  • Process and take customer payments (by phone or in-person)
  • Maintain accurate records of jobs, payments, and customer interactions
  • Order supplies and materials as required, liaising with suppliers and chasing deliveries
  • Provide administrative support to the Director, including diary management, reminders, and basic PA tasks
  • General office duties such as filing, responding to emails, data entry, and maintaining a tidy work environment

Qualifications

  • Previous office experience is essential, in a customer-facing role
  • Proficient computer skills, including familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Strong organisational skills with the ability to prioritise tasks effectively
  • Confident and friendly communication skills, both written and verbal
  • A proactive approach to problem-solving and the ability to work independently as well as part of a team
  • Experience in the glazing, construction, or similar trades sector is a bonus but not essential

What We Offer

  • Competitive salary of £28,000 per annum
  • Opportunity to work in a stable, family-run company with a friendly team
  • Varied and hands-on role with room to grow

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

  • Company pension
  • Employee discount

Work Location: In person

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