Delivery Director

This job is with CGI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Delivery Director

Position Description

At CGI, we partner with leading retail organisations to shape the future of customer experience and digital transformation. As a Delivery Director, you'll drive excellence across complex development, testing, and managed service engagements, ensuring we deliver measurable outcomes and lasting value for our clients. You'll lead talented teams, nurture strong client partnerships, and influence strategic growth across the retail sector. This is your opportunity to lead with purpose - inspiring innovation, empowering people, and delivering success that transforms how our clients operate and grow.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Your future duties and responsibilities

In this role, you will lead multiple delivery teams to ensure we consistently exceed client expectations and deliver impactful results. You'll be responsible for driving operational excellence, inspiring innovation, and aligning delivery with client strategies to foster trust and long-term partnerships. As a visible leader, you'll champion a culture where collaboration and ownership thrive, empowering teams to deliver with quality, creativity, and accountability.

You will oversee complex delivery programmes, strengthen client relationships at all levels, and ensure commercial success through sound risk and financial management and continuous improvement across all engagements.

Key Responsibilities

• Lead & Inspire: Guide, coach, and empower delivery teams to achieve excellence across all engagements.
• Build & Nurture: Establish strong, transparent client relationships to ensure delivery aligns with strategic objectives.
• Develop & Deliver: Design, implement, and refine delivery frameworks to meet evolving business and client needs.
• Drive & Support: Collaborate with CGI business units and global delivery centres for seamless service execution.
• Innovate & Improve: Promote a culture of innovation, agility, and continuous improvement.
• Manage & Measure: Oversee service performance, budgets, and reporting to ensure commercial and delivery success.
• Champion & Lead: Support professional growth and development across your teams.

Required Qualifications To Be Successful In This Role
To succeed in this role, you'll bring extensive leadership experience in delivery or consulting within complex, multi-stakeholder environments. You'll be skilled at leading agile and managed service teams, managing senior stakeholders, and driving continuous improvement. Retail sector experience would be advantageous but not essential.

• Proven experience leading delivery or service management teams in complex client environments.
• Strong track record managing agile and product delivery models.
• Excellent stakeholder management and C-level communication skills.
• Experience supporting clients through digital transformation.
• Strong financial, commercial and risk management experience.
• Ability to motivate teams and foster a culture of collaboration and innovation.

Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.