Service Coordinator

Service Co-ordinator Jobs in Warrington at Stannah - Join Our Team

An exciting career opportunity has arisen for an experienced Administrator to join our Warrington Branch as a Service Coordinator. The branch supports services and maintenance contracts across North West England . Working closely with the Operations Manager and Field Service Manager within administration and customer care, to meet set targets, objectives and goals.

Your role will be to provide all aspects of administration support to the operations team in the delivery of contracts and projects. Setting out plans, ordering materials, taking phone calls and general office admin tasks. This will involve liaising effectively with our Engineers and providing a friendly and professional service to our customers.

We are looking for individuals, who have previous administration experience within a busy office environment, having the ability to plan, prioritise workloads and are capable of interpreting and reporting accurate data.

The ideal candidate will have strong interpersonal skills and will be able to interact professionally with our customers and across all levels of the organisation, taking ownership of queries through to resolution.

Working Hours: 08:30 - 16:30 Mon to Thursday and 08:30 - 16:00 on a Friday

Service Co-ordinator Key Responsibilities:

• Health, Safety & Quality Follow all safety rules and maintain high work standards.
• Customer Service Provide excellent service and clear, proactive communication.
• Operations & Admin Support scheduling, record-keeping, and use of company systems.
• Business & Finance Control costs, manage stock, and spot sales opportunities.
• Team Support Help engineers with parts, deliveries, KPI reports, and training records.

Service Co-ordinator Requirements:

• GCSE English Grade C or above

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

Benefits Include:

• Competitive Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days' annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking

We reserve the right to close this vacancy early if we receive a high number of applications for the role.