IT Administrator

1 week ago

Bristol, Bristol, United Kingdom IVC Evidensia Full time

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 20 countries and around 41,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

Main Purpose Of Role
The IT Administrator will be responsible for supporting the IT Service Desk with equipment ordering, resolving mobile phone queries and completing a variety of administration tasks whilst always providing an excellent level of customer service.

This is an on-site role with 5 days per week to be based in our head office in Keynsham. This is due to the hands on nature of the role, managing IT equipment & stock.

Responsibilities
To provide quotes and complete orders within the designated time frame.

To ensure all orders are fulfilled correctly and in line with their ETA.

To ensure practices and internal users are kept up to date with ETA's on orders.

To collate information and ensure all records are kept up to date.

Duties

  • Provide IT equipment quotes to internal and external employees
  • Process IT equipment, mobile and SIM orders
  • Managing incoming deliveries for the IT Team
  • Organise collections and deliveries via DPD
  • Regularly speaking to suppliers and couriers for updates on orders
  • Deal with mobile phone queries such as ordering new devices, allocating SIM cards, updating mobile portal, solving any contract queries or issues
  • Support with migration to a new mobile provider
  • Use ticketing system to log equipment and mobile queries, taking ownership through to resolution and ensuring customers are kept up to date on any progress.
  • Ensure internal documents are kept up to date
  • Organise department meetings
  • Completing a variety of other administration tasks

Person Specification/Competencies
The ideal candidate will be a friendly, highly organised, and adaptable individual with an interest in technology who has excellent communication skills and enjoys working in a busy and rapidly growing department.

What We Offer
At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from

  • Work-life balance
  • 26 days annual leave
  • Cycle to Work scheme
  • Initiatives focused on employee wellbeing
  • Pension
  • Discretionary Bonus
  • Discounted staff pet care
  • Dog Friendly office
  • Free Parking available at Head Office

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

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