School IT Support Technician

Field-Based School IT Technician

Location: Bristol / Somerset Area

Salary: £28,000 – £32,000 per annum

Bonus & Commission:

• Up to £1200 annual bonus
• Individual and team commission schemes available

Schedule: Monday to Friday

About Us

Soltech IT is a trusted provider of IT support and services to businesses and schools across the South West of England. We specialise in hands-on, client-focused ICT solutions, with a strong reputation in the primary education sector.

We pride ourselves on being a supportive, flexible, and inclusive employer. Our team is made up of skilled professionals who are passionate about technology and delivering exceptional customer service.

The Role

We are looking for a dedicated and experienced IT Technician to join our growing education support team. This is a field-based role, providing on-site IT support at schools throughout Bristol and the surrounding area.

As an IT Engineer you will deliver support to our education customers and some small businesses. Due to the varied nature of the role, support will encompass aspects of 1st and 2nd line tasks, predominantly based at our customer sites and working from home outside of these times.

Your responsibilities will include:

• Conducting regular scheduled visits to schools, providing IT support
• Responding to emergency call-outs as an when required
• Delivering and supporting IT infrastructure projects within schools.
• Providing expert advice and technical support in person, remotely and over the telephone

What You'll Need

We're looking for someone with strong technical skills, a proactive mindset, and the ability to communicate clearly with non-technical users. Experience working in an educational environment is essential.

When interacting with our customers you will become an extension of their team, delivering consistently high-quality support for a mixture of Cloud technologies, Windows and Apple desktop OS, mobile devices such as iPads and Windows Server OS.

You'll be experienced and confident with the latest technologies, will possess excellent troubleshooting skills and demonstrate exemplary communication skills with users of all abilities and backgrounds. We need a natural problem solver, with a thorough knowledge of Windows operating systems, iOS, MDM, Google, management of Active Directory, Office 365, Group Policy, networking concepts and associated hardware.

You will also assist 3rd line engineers with the delivery of a range of project works, from installing of new WiFi systems to hybrid server/cloud deployments / migrations.

Essential Skills & Experience:

• Previous experience in an IT support role within a school or education setting
• Excellent communication and customer service skills, plus a good telephone manner
• Ability to work independently and manage your own workload
• Strong problem-solving skills and attention to detail
• A full UK driving licence and access to your own vehicle
• Willingness to undergo an enhanced DBS and safeguarding check

Technical Experience (any of the following beneficial):

• Network Administration & Management (VPNs, VLANs, Ubiquiti WiFi, Firewalls, Switches)
• Awareness of virtualisation technologies (VMWare, Hyper-V)
• Microsoft SCCM, PowerShell scripting would be beneficial, but not essential.
• Microsoft 365, Azure, Intune, SharePoint, Teams
• JAMF or other Apple MDM solutions
• Google Workspace, Chromebooks, Google Workspace (not essential but a bonus)

On-Site Tasks

• Visit schools and businesses as part of our scheduled SLA visits.
• Attend site for emergency callouts as authorised by the Field Services Manager.
• Manage your schedule of visits to ensure customers get a responsive, effective on-site service
• Regularly check-in with the key contacts at your schools, ensuring you are contactable and approachable, building trust and confidence in our expertise and service.
• Work with your schools to highlight the value of additional services that Soltech IT can provide.

Remote Tasks (outside of on-site time)

• Offer remote break/fix support for issues relating to all customers, raised via the phone/email/ticket/internal referral.
• Be the primary point of contact for your allocated customers, referring to other members of the wider Soltech IT team where required.
• Provide configuration changes (where covered by contract or project related works) and liaise with third party teams on behalf of your customers.
• Update and keep current your notes and actions on incidents and change requests assigned to you in the Soltech IT Helpdesk system and related documentation repositories.
• Monitor remote monitoring tools to proactively identify issues.
• Regularly check backup systems for compliance – raising and dealing with issues once identified.
• Patch and otherwise maintain your customers' infrastructure, ensuring minimal downtime and disruption.

What We Offer

We believe in rewarding our team with a comprehensive benefits package, including:

Financial Benefits

• Competitive salary (£28,000–£32,000)
• Annual bonus (up to £1,200)
• Individual and team commission schemes
• Mileage and expenses fully covered

Medical & Wellbeing

• Private medical care / medical cash plan covering:
• GP consultations, diagnostics, prescriptions, vaccinations
• Hospital stays, A&E, NHS parking
• Therapy treatments (physiotherapy, osteopathy, acupuncture, chiropractic, and more)
• Optical (eye tests, prescriptions, glasses/contacts)
• Dental (check-ups, treatments, hygienist, X-rays, fillings)
• Free coverage for up to 5 children per household (up to age 18)

Additional Benefits

• 20 days holiday + bank holidays
• Extra paid time off during the Christmas/New Year period
• Employee discounts
• Free on-site parking
• Company pension scheme
• Laptop or MacBook provided
• Supportive team environment and ongoing training

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance

Work Location: On the road