Term Time Only Helpdesk Technician- 20k

1 week ago

Bristol BS SW, United Kingdom Soltech IT Ltd Full time

Field-Based School IT Technician

Location: BS39 7SW

Salary: £20,000 per annum

Bonus & Commission:

  • Up to £600 annual bonus
  • Individual and team commission schemes available

Schedule: Monday to Friday - Term Time Only

About Us

Soltech IT Ltd is a trusted provider of IT support and services to businesses and schools across the South West of England. We specialise in hands-on, client-focused ICT solutions, with a strong reputation in the primary education sector.

We pride ourselves on being a supportive, flexible, and inclusive employer. Our team is made up of skilled professionals who are passionate about technology and delivering exceptional customer service.

The Role

We are looking for a dedicated and experienced IT Helpdesk Technician to join our growing helpdesk support team. This is office based at BS39 7SW, providing remote support to our business and education clients.

Your responsibilities will include, but not limited to:

  • Serve as the first point of contact.
  • Assist clients with hardware and software issues and troubleshooting problems
  • Ticket management, documenting issues, tracking issues whilst delivering timely resolution
  • Work closely with fellow helpdesk technicians and field engineers

What You'll Need

We're looking for someone with strong technical skills, a proactive mindset, and the ability to communicate clearly with non-technical users. Experience working in an educational environment is essential.

Essential Skills & Experience:

  • Previous experience in an IT support role supporting schools or education establishments / businesses
  • Excellent communication and customer service skills
  • Ability to work independently and manage your own workload
  • Strong problem-solving skills and attention to detail
  • Willingness to undergo an enhanced DBS and safeguarding check

Technical Experience (any of the following beneficial):

  • Network Administration (VPNs, Ubiquiti WiFi, Firewalls, Switches)
  • PowerShell scripting
  • Microsoft 365, Azure, Intune, SharePoint, Teams
  • JAMF or other Apple MDM solutions
  • Google Workspace, Chromebooks, Google Classroom (not essential but a bonus)

What We Offer

We believe in rewarding our team with a comprehensive benefits package, including:

Financial Benefits

  • Competitive salary (£20,000)
  • Annual bonus (up to £600)
  • Individual and team commission schemes
  • Mileage and expenses fully covered

Medical & Wellbeing

  • Private medical care / medical cash plan covering:
  • GP consultations, diagnostics, prescriptions, vaccinations
  • Hospital stays, A&E, NHS parking
  • Therapy treatments (physiotherapy, osteopathy, acupuncture, chiropractic, and more)
  • Optical (eye tests, prescriptions, glasses/contacts)
  • Dental (check-ups, treatments, hygienist, X-rays, fillings)
  • Free coverage for up to 5 children per household (up to age 18)

Additional Benefits

  • Free on-site parking
  • Company pension scheme
  • Laptop or MacBook provided
  • Supportive team environment and ongoing training

Job Type: Full-time

Pay: From £20,000.00 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Private dental insurance
  • Private medical insurance

Work Location: In person

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