Account Manager

We are seeking an experienced and results-driven Account Manager (ideally with B2B experience) to join our new Account Management Team based at our modern offices in Poole. The role will initially focus on our brand Just Gloves, one of the UK's leading suppliers of disposable and reusable gloves, which has served over 100,000 customers since

This is a proactive, office-based account management role focused on growing sales to existing and previously active B2B customers. The successful candidate, in a team of 2 Account Managers, will play a critical role in shaping the long-term success of our account management programme.

• Strengthen and grow customer relationships across our B2B customer base
• Increase reordering frequency and customer retention
• Proactively re-engage previously active customers to restore repeat business
• Develop new business within existing sectors and customer profiles
• Identify and support promising new accounts to build long-term loyalty
• Research and acquire new customers by profiling against best existing customers

(Note: Although we operate a structured customer lifecycle framework internally, the above objectives represent the external-facing strategic intent of the role.)

• Manage a portfolio of assigned B2B accounts via phone and email, with appropriate contact cadence
• Identify at-risk or lapsed customers and take action to re-establish engagement
• Follow up with new customers to encourage repeat orders and support onboarding
• Develop strong rapport with key buyers and purchasing contacts
• Use CRM and reporting tools to monitor customer activity and plan follow-ups
• Collaborate with teams leads to share insight, flag opportunities, and improve conversion
• Contribute to a culture of accountability, responsiveness and commercial focus

Skills

• Effective negotiation skills and a commercial mindset [Essential]
• Interpersonal skills and ability to foster strong working relationships, both internally and with customers [Essential]
• Demonstrates strong listening skills, empathy, and professionalism in every customer interaction [Essential]
• Ability to multitask, prioritise and manage time effectively [Essential]
• Strong communication and negotiation skills [Essential]
• Sound judgement and the ability and willingness to make decisions [Essential]
• Strong commercial acumen and ability to identify customer value drivers [Essential]
• Adaptability and the willingness to be flexible in a dynamic and competitive working environment [Essential]
• Creative and entrepreneurial mindset [Essential]
• Confident phone manner and ability to build relationships with senior buyers [Essential]
• Strategic, pro-active, and able to work independently as well as part of a team [Essential]
• Ability to gather, manipulate and analyse data in order to inform decisions [Essential]
• Thrives in a proactive sales environment, balancing persistence with subtlety [Essential]
• Can build rapport quickly and maintain credibility with a wide range of B2B customers [Essential]

Knowledge

• Knowledge of CRM systems and working with structured customer data [Essential]
• Track record of hitting individual and team-based KPIs [Essential]
• Proven track record in retaining and growing business accounts [Essential]

Experience

• Minimum 3–5 years account management experience (ideally B2B) [Essential]
• High level of IT proficiency, including MS Office (inc. Excel) [Essential]
• Experience building and maintaining excellent customer relationships [Essential]
• Experience working collaboratively with internal colleagues and stakeholders to achieve favourable outcomes [Essential]
• Experienced and confident making phone calls to senior buyers [Essential]

• 25 days holiday per annum (including Christmas closure) rising to 26 days after 5 years and 27 days after 10 years, plus bank holidays (pro-rated for part-time staff)
• £200 per annum for health and wellbeing activity / gym membership (after 1 year of service)
• Voucher awards for ideas
• Social committee organising departmental events and activities
• Summer BBQ and/or Christmas party for whole company and partners
• Free parking
• Modern offices with kitchen and break facilities
• Community / Charity day with line manager approval
• Opportunity to get involved with events and initiatives to support local charities
• 1 piece of PBH branded merchandise as a welcome / thank you for being part of the PBH team
• 10% discount at a local independent gym
• Ongoing support, development and training in line with needs of the role and business
• Financial support to cover cost of specialist eyesight tests for DSE users & glasses for DSE use (including frames that cost up to £50)
• Auto-enrolment for eligible staff - 8% Pension with NowPensions – (3% Employer & 5% Employee)

Poole Bay Holdings Management Ltd are one of the leading B2B marketers of workplace supplies in the UK. With over 30 business units specialising in a number of niches, we competitively market over 5,000 products through a number of online and offline channels. We operate on a UK-wide basis from our offices in sunny Poole, Dorset, with additional business units based in the USA.