Service Desk Technician

Applications only accepted through the Askham Bryan College website

Job Title: Service Desk Technician

Location: York

Contract: Full Time - 37 hours, Permanent

Salary: £27,270 - £29,676 per annum

About the role:

We have an exciting opportunity for a Service Desk Technician to join our expanding IT Services team at our York campus on a permanent and full time basis.

The IT Services team deliver and manage a computer network and end point solutions across all College sites. The team supports more than 4,000 users and over 2,500 devices. This encompasses a diverse breadth of technologies ranging from high end enterprise network infrastructure to mobile devices.

We see ourselves as pioneers when it comes to implementing upcoming and emerging technologies for the purposes of teaching and learning and business operations. Some of our previous projects include Trimble autonomous tractors, LiDAR drones and Meta Quest headsets. Our upcoming projects include a racing simulator, IoT sensors, automated gardening, an animal behaviour lab and the use of Ai to name a few.

It has never been a better time to join Askham Bryan College, as we celebrate both a regional and national award win for the development of digital innovation in teaching, learning and assessment.

The successful candidate will provide technical hardware and software support across all departments within the college. The ideal candidate will have previous experience in a similar role supporting an internal Microsoft Windows Network as well as an Office 365 hosted environment. Previous experience within an IT support environment with a good knowledge and experience of helpdesk software, basic PC hardware, software & applications, fault finding and providing high levels of customer service would be advantageous.

Additional experience in Office 365, Azure AD, Exchange Online and some technical knowledge around on-premise infrastructure, including Aruba networking, managed printing, VMWare would also be an added bonus

We define the values and qualities that we require from our people using the Askham Bryan College DNA. Hardwired into what we do, our DNA strands ensure that all colleagues are committed to delivering with purpose, taking ownership, building trust and always learning.

We offer an inclusive, dynamic, challenging and rewarding place to work.

About the College:

Askham Bryan College is a specialist land-based college based across the North of England with centres in York, Middlesbrough, Saltaire, Wakefield and Newcastle.

We offer a wide-ranging curriculum to our Further Education students, including Arboriculture, Horticulture, Agriculture, Animal Management, Countryside and the Environment, Engineering, Equine, Floristry, Motorsport, Professional Tree Surgery, Outdoor Adventure Sport, Sports Development, Coaching and Fitness and Uniformed Public Services.

Askham Bryan College has a state-of-the-art Digital Skill Academy in which we focus on digital teaching, digital learning, digital assessment and digital upskilling. Using the tools and approaches set out in the colleges digital learning landscape. Which include the first in Europe, multi-user collaborative virtual reality suite which is at the heart of the building.

Interviews: tbc

Start Date: The College operates 2 starter/induction days per month to welcome and onboard new members. These are usually the first Monday and third Wednesday of each month (unless there is a bank holiday).

Benefits of working with Askham Bryan College:

• On-site facilities including a fully functional farm, equine centre, wildlife park and VR suite
• Beautiful grounds for outdoor learning, meetings and well-being walks
• Teacher pension scheme with generous employer contributions
• 35 days annual leave, plus 8 days bank holiday pro rata, plus Christmas shut down
• Options for flexible working arrangements (role dependent)
• On-site catering including a canteen and shop
• Highly discounted gym membership at the on-site gym
• Free car parking and cycle to work scheme
• Excellent career development opportunities via our on-site L&D Partner
• Continuous support from our Recruitment and Employee Lifecycle Partner
• Enhanced sick pay and compassionate leave scheme
• Enhanced maternity/adoption pay

Safeguarding Statement

The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff, volunteers and partners to share this commitment. The Governors and Staff at Askham Bryan College regard each learner as a unique individual and therefore seek to support learner development in ways, which will foster security, confidence and independence. We recognise that high self-esteem, peer support, a secure College environment and clear lines of communication with trusted adults helps all young people and adults particularly those at risk or suffering abuse. These are regarded as central to the wellbeing of the individual and are therefore seen to be an intrinsic part of all aspects of the curriculum and ethos.

Specific measures relating to pre-employment checks:

• We may undertake online searches on internet activity as part of our pre-recruitment checks.
• We ask applicants for details of any convictions and cautions, regardless of whether these have been deemed as "spent". It is a condition of employment that applicants provide these details.
• We undertake Enhanced Disclosure and Barring Service (DBS) Checks for prospective employees. Please note that it is an offence to apply for a regulated role if you are barred from engaging in regulated activity involving children or vulnerable adults.

Note on "regulated activity": You are engaging in a regulated activity if you:

• Will be responsible, on a regular basis in a school or college, for teaching, training instructing, caring for or supervising children or vulnerable adults;
• Will be working on a regular basis in a specified establishment, such as a school, or in connection with the purposes of the establishment, where the work gives opportunity for contact with children or vulnerable adults; or
• Engage in intimate or personal care or healthcare or any overnight activity, even if this happens only once.

Job Types: Full-time, Permanent

Pay: £27,270.00-£29,676.00 per year

Benefits:

• Canteen
• Company pension
• On-site gym
• On-site parking

Work Location: In person