Service Desk Shift Manager
4 days ago
**Service Desk Shift Manager**
**£30,000 - £35,000 plus excellent benefits**
**Fully Remote - once a month in office**
**York, North Yorkshire**
A Service Desk Shift Manager is needed to lead this brilliant team at this well-established company with nearly 30 years of IT industry experience.
This is a growing technology business and you will be managing and developing a team of service desk analysts. Ensuring they are delivering high quality customer service to both internal and external customers.
You will report to the Service Desk Manager.
Requirements and Responsibilities:
- 1 year minimum of Line management (essential)
- Previous experience of managing a team's SLAs and KPIs
- Technical service desk background (essential)
- Awareness of ITIL methodologies and best practice (essential)
- Good working knowledge of Microsoft Word, Excel and Outlook
- Excellent time management and attention detail
- Have a passion for Tech
This is a fantastic opportunity for a Service Desk Shift Manager to develop within a continuously growing organisation.
**Service Desk Shift Manager**
**£30,000 - £35,000 plus excellent benefits**
**Fully Remote - once a month in office**
**York, North Yorkshire
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