Service Desk Technician

5 days ago

York and North Yorkshire, United Kingdom ASKHAM BRYAN COLLEGE Full time

Service Desk Technician Askham Bryan College, York We have an exciting opportunity for a Service Desk Technician to join our expanding IT Services team at our York campus on a permanent and full‑time basis. The IT Services team deliver and manage a computer network and end‑point solutions across all College sites. The team supports more than 4,000 users and over 2,500 devices. This encompasses a diverse breadth of technologies ranging from high‑end enterprise network infrastructure to mobile devices. We see ourselves as pioneers when it comes to implementing upcoming and emerging technologies for the purposes of teaching and learning and business operations. Some of our previous projects include Trimble autonomous tractors, LiDAR drones and Meta Quest headsets. Our upcoming projects include a racing simulator, IoT sensors, automated gardening, an animal behaviour lab and the use of AI to name a few. It has never been a better time to join Askham Bryan College, as we celebrate both a regional and national award win for the development of digital innovation in teaching, learning and assessment. The successful candidate will provide technical hardware and software support across all departments within the college. The ideal candidate will have previous experience in a similar role supporting an internal Microsoft Windows Network as well as an Office 365 hosted environment. Previous experience within an IT support environment with a good knowledge and experience of helpdesk software, basic PC hardware, software & applications, fault finding and providing high levels of customer service would be advantageous. Additional experience in Office 365, Azure AD, Exchange Online and some technical knowledge around on‑premise infrastructure, including Aruba networking, managed printing, VMWare would also be an added bonus. We define the values and qualities that we require from our people using the Askham Bryan College DNA. Hardwired into what we do, our DNA strands ensure that all colleagues are committed to delivering with purpose, taking ownership, building trust and always learning. We offer an inclusive, dynamic, challenging and rewarding place to work. Job Details Reference: 1004935 Salary: £27,270 - £29,676 per annum Location: York Closing Date: 2025-12-08 23:59 Benefits On‑site facilities including a fully functional farm, equine centre, wildlife park and VR suite Beautiful grounds for outdoor learning, meetings and well‑being walks Teacher pension scheme with generous employer contributions 35 days annual leave, plus 8 days bank holiday pro rata, plus Christmas shut down Options for flexible working arrangements (role dependent) On‑site catering including a canteen and shop Highly discounted gym membership at the on‑site gym Free car parking and cycle to work scheme Excellent career development opportunities via our on‑site L&D Partner Continuous support from our Recruitment and Employee Lifecycle Partner Enhanced sick pay and compassionate leave scheme Enhanced maternity/adoption pay #J-18808-Ljbffr

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