IT Service Desk Apprentice

Passion for all things IT and looking to kick start your career in the IT space?

Well, you’ve come to the right place We have an amazing opportunity to join us as an IT Service Desk Apprentice, earn as you learn from our fabulous Service Desk, Infrastructure and Application teams.

We have big plans for the future here at Yorkshire Housing and technology plays a fundamental part in ensuring we can be as innovative and enabling us to revolutionise our customer service offer. We’ll invest in you, our expert team will be on hand to support you through growing your technical and personal skills, all while working towards a **Level 3 IT Solutions Technician Qualification. **Exciting right?

**What will I be doing?**

You’ll work and learn from peers, principally within the Service Desk team with secondments to Infrastructure and Application teams to improve knowledge of Technology business areas. Also, you’ll gain valuable on-the-job experience in a dynamic team as you solidify your learning by working towards a Level 3 IT Solutions Technician qualification.

Using your learned technical knowledge you’ll give advice, troubleshoot and guidance as well as ensuring all information is captured and incidents triaged. Speaking of incidents, you’ll ensure that all records are tip top, including our incident management system, software & hardware asset registers, licences and supplier lists.

One thing we can promise you about working in our Service Desk team, is that no day will be the same, but if you did want to know more before applying, there is a role profile attached for you to have a look through

**What you’ll bring to the role**
- 5 GCSE’s at Grade 4 (C) or above including Maths and English
- Excellent numeracy, literacy and communication skills
- Well organised and excellent time management skills
- Ability to communicate effectively and network with people, providing clear information and building effective working relationships
- High standard of accuracy
- A passion for IT and Technology

**It would be a bonus if you had**
- Experience or knowledge of social housing
- Experience of speaking to customers in a customer service environment
- A Level in ICT/Computing or related equivalent qualification

If you’re sat there thinking, _I can’t quite bring everything to the role that they’re asking for_, but I’m pretty **confident I have a ton of other skills that make me stand out**Don’t let the bullet points put you off, we’re a friendly bunch and want to get the best people in the best roles and if that’s you, we’d love to hear from you

**A bit more about us**

At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers’ with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door.

As we continue to develop new homes and our customer base expands, it’s more important than ever that we have the right IT support for colleagues to do their day job. As an IT Service Desk Apprentice you’ll play a key role in making this happen.

**What’s in it for you?**

In return, we offer a salary of **£16,216.20** for 35 hours per week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.

We also work (truly) flexibly, and believe work is something you do, not somewhere you go.

But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

**So, now you’re really interested?**

**The fine print**

We know not everyone excels at interviews which means we don’t always get the best out of people in a traditional interview. So, as you can probably tell we don’t do things the ‘typical’ way here at Yorkshire Housing so the next step of the process will involve a super exciting assessment centre approach where we get to see you face to face