Service Desk Incident Lead

Incident Management Service Desk Lead Location: York or Sheffield We’re looking for a dynamic and experienced leader to oversee the day‑to‑day operations of our Service Desk team. This role is pivotal in ensuring high‑quality incident management, driving continuous improvement, and fostering collaboration across IT support functions. If you’re...

Join us as an IT Operations Manager at Thirteen Group! Role Overview: Thirteen Group is on the lookout for an IT Operations Manager to take the lead on driving excellence across our IT service desk. We pride ourselves on being a sector leader in using technology to improve the service we offer to our customers. We do this by enabling our colleagues to work...

A leading managed service provider in York is seeking a proactive Service Desk Analyst to provide 1st and 2nd line support in a 24x7 environment. You will assist multiple customers with IT incidents, ensuring high-quality service. Ideal candidates will have a genuine interest in IT and excellent communication skills. The role offers various benefits,...

A leading provider of business software and services in the UK is seeking a Service Desk Analyst to be the first point of contact for IT incidents and service requests. This entry-level position will involve troubleshooting IT issues and requires excellent communication skills and a basic understanding of IT concepts. The ideal candidate is someone who is...

Join to apply for the Service Desk Analyst role at Sulaiman Alqudaibi Co. For GRP & Plastic Products You will be the first point of contact for IT incidents, service requests, and queries from multiple customers across a diverse range of industries in a shared support model. This role operates on a shift pattern with nights, weekends, and public holidays as...

You will be joining one of the fastest growing companies in the UK with shared responsibility for their 5000 userbase. This is an opportunity to work in a global environment with little red tape, meaning you can continually progress your technical and ITSMskillset. The IT Service Desk Team Leader will supervise the day-to-day operations of the Service desk...

Join us as a Service Desk Analyst and make an invaluable contribution to our Food Safety & Biosecurity! As an IT Service Desk Analyst you’ll be the first point of contact for service users and customers seeking support information or access to IT services. You’ll provide first‑line technical support across multiple channels including phone, email,...

Role IntroductionWe are seeking a proactive and customer-focused Service Desk Analyst to join our dynamic team within a Managed Service Provider (MSP) environment. You will be the first point of contact for IT incidents, service requests, and queries from multiple customers across a diverse range of industries. This is a shared support model, and you will...

Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future! What You’ll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically...

Service Desk Technician Askham Bryan College, York We have an exciting opportunity for a Service Desk Technician to join our expanding IT Services team at our York campus on a permanent and full‑time basis. The IT Services team deliver and manage a computer network and end‑point solutions across all College sites. The team supports more than 4,000 users...