Front Desk Administrator

1 week ago

York YO, United Kingdom Lavender Fields Care Village Full time

Summary of Role

The key function of this role is to ensure that communication within the village is handled correctly, efficiently, and in a professional manner. The role is based on the home's reception desk, located in the central hub. Telephone answering and forwarding, greeting visitors and villagers / relatives forms a significant part of the role, but there are a number of different administrative tasks that must be handled, also. As the reception area is located within the care home's 'hub', there will also be an expectation that, on occasion, some cross-skilling may be required in terms of greeting and taking initial orders from customers in the pub / café, though this will be spread amongst other people working in this area, too. Flexibility to cover sickness/holidays would be required, this includes some weekend work from time to time. Also Christmas and New Year will need to be covered but this will be shared out between the team.

Suggested hours: Monday - Friday 10am-6pm with flexibility to cover weekends if required for holiday/sickness.

Main Responsibilities

  • Answering telephones and oversight of the general enquiry email accounts for the home and community. Liaising frequently with the care and / or community manager will also required, in relation to emails / phone calls but also on other, day to day matters and administrative tasks;
  • Greeting visitors when they arrive, offering teas and coffees etc, ensuring a pleasant and positive experience; clearing and cleaning tables as required.
  • Helping to maintain good, internal records and filing systems (both electronic and paper versions);
  • Oversight of residents' 'billable extras' (items or services purchased by residents themselves, or through their relatives / representatives) using computerised records, and liaising with our Head Office on accounting matters.

This list is not exhaustive and may vary .

Personal Characteristics - Requirements:

  • Passionate about customer service;
  • A pleasant and professional demeanour / appearance, including speaking on the telephone or communicating via email;
  • At least two years' previous experience in a similar role, and preferably within a care or busy office / customer-facing setting;
  • Flexible as there is a need to ensure a service is provided seven days a week;
  • Computer-literate to a semi-professional standard.

Benefits

In addition to the benefits listed above, we also offer:

  • Payment of Blue Light Card - used to generate discounts and free offers at a wide variety of physical and online shops and services;
  • Scope for occasional use of our corporate entertainment box at the First Direct Arena in Leeds.

Job Types: Full-time, Permanent, Fixed term contract

Pay: £14.17 per hour

Benefits:

  • Company pension
  • Discounted or free food
  • Free parking
  • On-site gym
  • On-site parking

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Administrative: 2 years (preferred)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

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