Customer Experience Team member

2 weeks ago


Birmingham B TT, United Kingdom Hired-online Stafline Full time £25,400 - £26,000 per year

Customer Experience Team member - Coleshill

  • £25,400 per year for the first 12 weeks
  • £26,000 per year thereafter
  • Full time
  • Temp to perm opportunity

Hours

  • Week am pm
  • Week am pm
  • Week am pm
  • Week am - 5.00pm
  • Week am - 5.30pm
  • Week am - 6.00pm

The role of Customer Experience Team member:

  • To manage and handle customer service queries via various communication channels for a number of contracts within the drinks industry
  • Identify and implement long-term solutions to customer issues
  • Answer inbound phone calls to ensure the department achieves the target performance
  • Liaise with key contacts across the network to resolve customer queries
  • Provide timely updates to customers in a professional and helpful manner
  • Represent the company by demonstrating excellent standards of customer service
  • Support the network as required to ensure customers are clearly communicated

The ideal Customer Experience Team member:

  • Strong communication skills with a customer-focused approach
  • Comfortable speaking to customers over the phone daily
  • Confident using computers, laptops, and spreadsheets
  • Self-motivated with the ability to meet deadlines and targets
  • Excellent team player


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