Customer Experience Team member
2 weeks ago
Customer Experience Team member - Coleshill
- £25,400 per year for the first 12 weeks
- £26,000 per year thereafter
- Full time
- Temp to perm opportunity
Hours
- Week am pm
- Week am pm
- Week am pm
- Week am - 5.00pm
- Week am - 5.30pm
- Week am - 6.00pm
The role of Customer Experience Team member:
- To manage and handle customer service queries via various communication channels for a number of contracts within the drinks industry
- Identify and implement long-term solutions to customer issues
- Answer inbound phone calls to ensure the department achieves the target performance
- Liaise with key contacts across the network to resolve customer queries
- Provide timely updates to customers in a professional and helpful manner
- Represent the company by demonstrating excellent standards of customer service
- Support the network as required to ensure customers are clearly communicated
The ideal Customer Experience Team member:
- Strong communication skills with a customer-focused approach
- Comfortable speaking to customers over the phone daily
- Confident using computers, laptops, and spreadsheets
- Self-motivated with the ability to meet deadlines and targets
- Excellent team player
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