Customer Experience Team member

4 weeks ago


Birmingham, United Kingdom Staffline Operations Careers Full time

Great opportunity to work as a Customer Experience Team member for our client who is the UK's leading drinks logistics provider. They specialise in delivering beers, ciders, wines, spirits, and soft drinks to both the on-trade (pubs, restaurants) and off-trade (retail shops) across the country. Staffline is recruiting a Customer Experience Team member in Coleshill. The rate of pay is £25,400 per annum the first 12 weeks, and goes up to £26,000 per annum. This is a full-time role working rotating shifts, Monday to Friday, and the rota shifts are: - Week 1 - 7.00am - 15.30pm - Week 2 - 7.30am - 16.00pm - Week 3 - 8.00am - 16.30pm - Week 4 - 8.30am - 5.00pm - Week 5 - 9.00am - 5.30pm - Week 6 - 9.30am - 6.00pm Your Time at Work As a Customer Experience Team member your duties will include: - To manage and handle customer service queries via various of communication channels, for a number of contracts within the drinks industry - Identify and implement long term solutions to customer issues - Answer inbound phone calls to ensure the department achieves the target performance - Liaise with key conta...



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