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Customer Experience Team member

2 weeks ago

Birmingham, United Kingdom Staffline Operations Careers Full time

OverviewGreat opportunity to work as a Customer Experience Team member for our client who is the UK's leading drinks logistics provider. They specialise in delivering beers, ciders, wines, spirits, and soft drinks to both the on-trade (pubs, restaurants) and off-trade (retail shops) across the country.Staffline is recruiting a Customer Experience Team member in Coleshill.The rate of pay is £25,400 per annum for the first 12 weeks, and goes up to £26,000 per annum.This is a full-time role working rotating shifts, Monday to Friday, and the rota shifts are:Week 1 - 7.00am - 15.30pmWeek 2 - 7.30am - 16.00pmWeek 3 - 8.00am - 16.30pmWeek 4 - 8.30am - 5.00pmWeek 5 - 9.00am - 5.30pmWeek 6 - 9.30am - 6.00pmYour Time at WorkAs a Customer Experience Team member your duties will include :To manage and handle customer service queries via various communication channels, for a number of contracts within the drinks industryIdentify and implement long term solutions to customer issuesAnswer inbound phone calls to ensure the department achieves the target performanceLiaise with key contacts and teams to resolve customer issues and provide accurate information #J-18808-Ljbffr