Visitor Experience Team Member

3 days ago

Birmingham B DF, United Kingdom Birmingham Hospice Full time

What You'll Do

· Be the first point of contact for visitors and callers, creating a warm, friendly, and professional experience.

· Work closely with teams across the organisation to ensure smooth communication and support.

· Occasionally assist in our on-site Hive Café and take on other duties that keep our hospice running smoothly.

What We're Looking For

· Flexibility to cover some weekend and occasional morning shifts.

· A positive, adaptable attitude and willingness to help wherever needed.

· Excellent interpersonal and communication skills.

· Previous experience in a customer service environment.

Why Join Birmingham Hospice?

Working with us means more than just a job—it's a chance to make a real difference. Here's what we offer:

· Generous holiday entitlement

· Comprehensive training and development opportunities to grow your career.

· Wellbeing programmes to support your health and happiness.

· A supportive, passionate team that values kindness and collaboration.

· The pride of working for a respected charity that truly changes lives.

If this sounds like the perfect role for you, we'd love to hear from you

For an informal chat, email Sandra Humphries at:

To apply, visit:

Please note:

We are unable to provide visa sponsorship for this role. All applicants must already have the right to work in the UK, including a minimum of 24 hours per week.

This vacancy may close earlier than the stated deadline if we receive a high volume of applications.

We monitor the use of AI in application forms. Any application with more than 30% AI-generated content will not be considered for shortlisting.

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Job Types: Part-time, Permanent

Pay: £12,755.00-£14,720.00 per year

Expected hours: 20 per week

Benefits:

  • Additional leave
  • Bereavement leave
  • Canteen
  • Company pension
  • Discounted or free food
  • Enhanced maternity leave
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Sick pay
  • Transport links

Work Location: In person

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