Pensions Relationship Manager

We have been awarded the "Most Loved Workplace" At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What You Will Do

• You will be responsible for managing all aspects of our relationship with a selected range of existing pension providers, including customer interactions, site visits, calls and meetings, provision of a first-class service, credit applications, financial and operational risk management, and product selection.
• Develop provider relationships to ensure first class customer service, including exceeding query turnaround times and site visits. Success here will be evidenced through the ongoing development of these relationships and the feedback they provide.
• Create and deliver business development activities including networking through referrals, market contacts, pensions industry trade associations and industry events. You will be measured against specific targets for new business gains including net deposits and revenue.
• Ensure the annual risk assessment schedule is adhered to and annual reviews are submitted and recorded in a timely fashion. Success will be evidenced by positive feedback from the Head of Pensions Banking and Support, Director of Partnerships & Inward Investment and our Risk & Compliance teams.
• Timely preparation of all related MI.
• In your role as risk assessor, you will establish relationships with the Risk & Compliance representatives at the majority of the pension providers we work with.
• You will develop relationships with key individuals at each provider who are able to discuss subjects ranging from day-to-day issues through to development plans.
• To enable you to fulfil your role you will be required to develop internal relationships with Partnership Support, Head of Pensions Banking and Support, all direct reports, and representatives from our Risk & Compliance, Financial Crime, Fraud, Payments and IT teams at minimum of team leader level.
• Be able to build, develop and maintain strong relationships with our largest and most important introducers, who seek out your expertise whenever they are looking for banking support and innovative solutions.
• Strong planning and scheduling skills to deliver annual credit, operational and financial crime risk reviews which have specific deadlines, requiring careful planning of visits to or engagement with each provider.
• Good stakeholder management skills to drive the right economic results for the Bank whilst managing portfolio and customer risks and delivering good consumer outcomes.
• Excellent communication and customer relationship management skills with the drive to provide AMAZEING customer service.
• Ability to lead, motivate and coach colleagues enabling them to deliver AMAZEING Metro values and service and manage our risks effectively.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What You Will Need

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Comprehensive understanding of pension related savings and transaction banking products for the pensions market
• Proficient at developing relationships both internally and externally.
• Preparing and monitored Management Information.
• Worked in a compliance-based environment with a strong understanding of AML, PEP/SIP management and credit requirements in the pension sector.
• In-depth knowledge about area of expertise as well as a broad understanding of own and

other related areas of the business.

• Keeps up to date with relevant business trends and legal changes
• Identifies opportunities and finds solutions to varied, non-routine issues and implements

process improvements.

• Able to demonstrate and evidence clear decision-making abilities.

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck