Pensions Analyst

We are a specialist third-party pensions administrator.

Founded in 2006, our mission is to set the highest standard of pensions administration by any recognised measure. We aim to achieve this through sustained investment in our people, processes and systems.

We started life as an in-house administrator. Our foundations are in quality and member experience. Since our creation, we have grown as a third-party administrator. Adopting technology and innovation from across the market, we have emerged as a business of administration experts.

With offices in London and Farnborough, we hold internationally recognised accreditations for quality, security, development, customer service and environmental protection.

Position:

Main purpose of the role
The purpose of this role is to:

Gather and document requirements associated with the delivery of projects, systems

developments and client implementations.

Assist delivery of projects to successful outcomes.

Work closely with senior pensions analysts, pensions analysts and system developers in

order to deliver requirements.

Proactively consider and anticipate customer requirements.

Ensure system processes and data are of a high standard.

Improve efficiency and quality of service via input to procedures and processes

Key Responsibilities
Data

Analysing data effectively and accurately to ensure data integrity.

Completing data analysis and update work in line with analysis and requirements, ensuring

any potential risk is flagged.

Providing clear and concise reporting of data analysis as required for checking and issue

to clients.

Providing expertise on the processes and systems around data, particularly in relation to

data reporting, pension administration and calculations.

Where new or changes to existing processes are required, or updates to data are required,

providing input to develop specifications.

Liaising with business solutions/scheme experts/technical team/payroll and scheme

services teams to ensure integrity of data and that process and data standards are adhered

to.

Client Projects

Providing input to project scoping to ensure estimated effort and costs are as accurate as

possible.

Completing client project work in line with proposal documents to expected target dates

and to meet revenue requirements, ensuring any potential risk is flagged.

Providing clear and concise reporting of project work as required for checking and issue to

clients.

Providing expertise on the processes and systems around which a project is focused,

particularly in relation to pension administration

Liaising with business solutions/scheme experts/technical team/payroll and scheme

services teams to deliver successful project outcomes and handover.

Implementations

Providing input to project scoping and tender responses.

Completing implementation work in line with plans to target dates and to meet

requirements, ensuring any potential risk is flagged.

Analysing data and raising data queries promptly to ensure correct transfer of data items.

Providing clear and concise reporting of work as required for checking and issue to clients.

Providing expertise on the processes and systems around implementation, particularly in

relation to data migration, calculation set up, image load and payroll reconciliation.

Liaising with business solutions/scheme experts/technical team/payroll and scheme

services teams to deliver successful handover of data and calculations.

General Business

Business policies and processes: Ensuring business policies and processes (including

team processes) are followed and promoted to complete work accurately and in line with

requirements, reducing the risk of write-off and errors and omissions.

Data and Information security: Ensuring ISO 27001 processes are followed and that you are

compliant with and responsible for the relevant risk and controls that are in place for both

IS027001 and the Information Security Management system.

Communication: Ensuring appropriate communication is undertaken with team members,

other areas of the business, end users and the project manager throughout.

Facilitating Change: Supporting and encouraging the introduction and adoption of new

procedures through documentation and communication. Supporting and encouraging the

introduction of change within business areas.

Business Improvement: Suggesting and developing ideas to improve efficiency and

quality of service and provide input and support to business development opportunities,

both within the immediate team and wider business.

Requirements:

Professional qualities
Essential
A-Level or equivalent

GCSE English and mathematics (A-C)

Strong technical Defined Benefit and Defined Contribution knowledge including complex

administration

Strong communication skills

Strong numeracy skills

Five years prior experience in pension administration

Highly computer literate and experienced in pension administration systems

Strong MS Office skills, especially Excel, Word (including mail merge

Desirable

PMI Qualified

Business analysis qualification

Data analysis experience

Experience of Defined Contribution and complex pension administration

Prior experience of pension scheme implementation projects

Personal qualities
Self-starter with the ability to work with minimum supervision

Should be able to communicate and build relationships with management, staff and clients

across the business

Ability to think analytically and should be a problem solver

Have high attention to detail and accuracy

Must have a flexible attitude and be able to comfortably accommodate change

A commitment to quality and a thorough approach to the work

Prefer a small-business, fast paced working environment

Desire to stay updated on current and new developments in the pensions industry and

pensions legislation

Desire to learn new skills

Ability to multitask and strong time management and organisational skills

Other information:

Reporting Line
Reports to: Senior Pensions Analyst

Direct reports: None