Regional Facilities Manager

We are supporting a confidential client in the search for an experienced Regional Facilities Manager to oversee a diverse portfolio of mixed-use sites. This role carries full responsibility for ensuring the delivery of landlord services, statutory compliance, and operational excellence across a multi-site estate.

The position offers significant autonomy, high visibility with senior stakeholders, and the chance to play a critical role within a well-structured property and asset management function.

The Role

The Regional Facilities Manager will take ownership of all day-to-day operations across their allocated portfolio, ensuring properties are safe, compliant, well-presented, and run efficiently in line with landlord obligations and lease requirements. You'll work closely with the Head of FM, the wider FM team, and internal specialists across property management, asset management, insurance, and health & safety.

Key Responsibilities
Operations & Site Management

• Take full operational responsibility for services and day-to-day site performance across your allocated properties.
• Conduct regular inspections to maintain health, safety, and presentation standards.
• Carry out void property inspections in line with insurer requirements.
• Act as the primary contact for tenants on FM matters, building positive relationships and resolving issues efficiently.

Compliance, QHSE & Insurance

• Ensure full statutory compliance across the portfolio, including H&S, fire safety, asbestos, water hygiene, and other regulated areas.
• Work with FM administration to coordinate inspections, PPM schedules, reactive works, and testing.
• Review contractor RAMS and support internal approvals processes.
• Address actions arising from H&S and engineering insurance reports.
• Conduct joint unit inspections, ensuring all high-risk units are completed annually.
• Report potential claims and incidents to insurance and property management teams.

Contractor & Service Management

• Manage contractor performance, ensuring high service standards and continuous improvement.
• Maintain visibility of ongoing works and projects across all sites.
• Coordinate hard and soft FM services (M&E, cleaning, security, etc.), supporting procurement and tender processes where required.
• Maintain accurate records of service contracts, including scope, costs, and SLAs.

Budget Management & Service Charges

• Support the preparation of annual service charge budgets.
• Monitor operational expenditure and provide ongoing reporting to remain within approved budgets.
• Recommend maintenance and project works for future budget cycles.
• Oversee purchase orders, invoice approvals, and correct cost allocations.
• Support year-end service charge reconciliation processes.
• Identify opportunities for cost efficiencies and operational improvements.

Collaboration & Reporting

• Meet monthly with Property Managers to review risks, performance, and tenant matters.
• Support colleagues across the FM team to maintain continuity of service.
• Work collaboratively across departments to enhance operational effectiveness.
• Provide accurate reporting, updates, and documentation for internal stakeholders.

Operational Support

• Support site initiatives including commercialisation, capex projects, refurbishments, and dilapidations.
• Assist with asset and property management business planning.
• Identify potential leasing, development, and income-enhancing opportunities.
• Contribute to mobilisation of new acquisitions and transfer of disposals.
• Support due diligence processes where required.
• Assist with tenant fit-out reviews, inspections, and vacant unit viewings.
• Liaise with insurers and loss adjusters for insurance claims.

Person Specification

• Extensive experience managing facilities across multi-site, mixed-use portfolios.
• Strong stakeholder engagement and communication skills, with a customer-focused approach.
• Highly organised, detail-driven, and proactive in managing risk and compliance.
• Solid understanding of service charges, budgeting, and financial controls.
• Experienced in contractor management and performance oversight.
• Proficient with CAFM/CMMS platforms, Microsoft Office, and reporting tools.
• Strong problem-solving skills with the ability to manage competing priorities.

Qualifications & Requirements

• Relevant FM or H&S qualifications (IOSH, NEBOSH, IWFM, or equivalent), or willingness to work toward them.
• Full UK driving licence and readiness for regional travel.
• Strong understanding of statutory compliance framework (fire safety, asbestos, water hygiene, etc.).
• Commitment to continuous learning and keeping current with legislative changes.