Lettings Support Officer

Job Description

Lettings Support Officer

£32,535-£33,987 per annum

About Us

Newham is a vibrant inner-city borough with excellent transport. We are proud to be home to one of the youngest and most diverse cultures across the country, Newham is an exciting and challenging borough that is committed to putting people at the heart of everything we do.

The Borough boasts iconic landmarks such as, Green Street, the Olympic Park, Excel centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all. The Mayor of London has provided the Borough with £107 million funding through the 'Building Council Homes for Londoners' programme, supporting the construction of 1,100 new homes by 2022. From this we expect to see an additional 2,500 jobs created over the next decade, injecting £1.5 billion to the local economy.

About the Role

The purpose of this role is to provide administrative support to the Housing Register and Allocations Teams to fulfil their services to housing applicants and tenants. The administrative functions should be carried out in full compliance with Council policies, procedures, and the appropriate legislation. Post holders will be placed in a team responsible for designated duties within the range covered by this post as determined by the Administrators Manager in line with fluctuating work demands and priorities that may change from time to time.

The range of duties could include promotion of alternative housing options; support for vulnerable people; mobility schemes; data input and indexing, document management, composing email correspondence, assisting with the preparation of standard documents, dealing with telephone enquiries, liaising with colleagues and external partners, and supporting service improvement initiatives. Additionally, the Lettings Administrator will help with advertising, viewings, property refusals, decants, mutual exchanges, and updating housing application records. This position requires excellent communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment

To be successful in this role you must have:

A good working understanding and awareness of local housing demand and the needs of residents.

Knowledge of Housing Acts in relation to Letting of Social Housing.

A good understanding of Immigration guidelines in respect of eligibility for social housing.

Awareness of welfare benefits and eligibility

Ability to communicate clearly, courteously and patiently with members of the public and with colleague

Able to use a range of IT systems.

Able to make a positive contribution to deliver value for money.

For more information regarding the role please click on the link below

Please view JD here

Closing date 23/112025

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by

About Us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.