Facilities Officer

Job Description

Facilities Officer

Salary: £32,535 – £33,987 per annum

Location: Bridge Road Depot

Hours: 36 hours per week, Monday to Friday

Working Pattern: 7:00am – 4:00pm on a rota basis (occasional weekend work may be required)

Contract Type: On-site only (not a hybrid role)

Closing Date: Sunday 7 December at 23:59

About the Role

The Building Services Team (FM) at Bridge Road Depot is recruiting a Facilities Officer to join our friendly and busy team. This is a full-time, on-site role that provides essential support to ensure the depot operates safely, efficiently and to a consistently high standard for all internal colleagues.

Facilities Officers play a vital role in the smooth running of the building. The position is varied, fast-paced and at times challenging, requiring proactive problem-solving, strong teamwork, and a commitment to excellent customer service.

What We're Looking For

We are seeking someone who demonstrates:

• Resilience and the ability to manage a busy workload
• A strong customer focus with exceptional customer service skills
• Confidence using IT systems and the ability to learn bespoke systems (e.g., the ID card system; Fusion; Teams)
• Good general administration skills
• Ability to carry out routine building inspections and act on findings
• Willingness to undertake fire warden duties, including fire alarm testing
• Strong teamwork and a warm, friendly and approachable manner
• A proactive attitude with the desire to resolve issues at first point of contact
• Accurate data entry and record-keeping skills
• Physical fitness sufficient to undertake the tasks required of the role

Key Responsibilities

Your duties will include, but are not limited to:

1. Post Room Activities

• Managing incoming and outgoing mail and distributing it across the site.

2. ICT Equipment Management

• Managing the return or disposal of ICT equipment that is no longer required.
• Raising ICT requests to repair or replace faulty or damaged ICT kit, including equipment in meeting rooms.

3. General Building Administration

• Supporting a range of administrative tasks to ensure smooth daily operations.

4. Monitoring Facilities Standards

• Checking standards such as building cleaning and window cleaning.
• Reporting issues to the Contract Support Officer or Soft FM Manager.

5. Housekeeping of Common Areas

• Ensuring kitchens, meeting rooms and breakout spaces remain tidy, safe and free from obstructions.

6. Maintenance of Water Dispensers and Coffee Machines

• Ensuring both are serviced, stocked and maintained appropriately.

7. Repairs and Work Requests

• Identifying and recording issues, and raising work requests via the FM Helpdesk.
• Providing access to contractors, supervising as required, and reporting on job completion and standards.
• Carrying out routine building inspections, recording data and acting on findings.

8. Health & Safety Compliance

• Ensuring safe working practices at all times and complying with organisational health and safety requirements.

9. Office Supplies Management

• Coordinating stationery and paper supplies and maintaining adequate stock levels.

Support and Training

Full training and ongoing support will be provided to help you succeed and develop in the role.

Please view JD here

Please note interviews to be held 12th December 2025

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by .

About Us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.